Learn more about our suite of shipping services within Canada, to/from the U.S. and the rest of the world.
Purolator-branded packaging and shipping supplies are free and available online using your Purolator Account Number. Packaging is also available at Purolator Retail Shipping Centres or Purolator Authorized Shipping Agents.
To order packaging and shipping supplies, please login or register online and select Order Shipping Supplies, which is located within the Ship & Track menu option. You can also connect with us via Live Chat or contact us at 1 888 SHIP-123 (1 888 744-7123) to order your supplies. A Purolator Business Account Number is required to order supplies.
Learn more about Purolator's guidelines for acceptable packaging.
Visit our Import &Export Centre to obtain customs documents and to learn more information on cross-border and international shipping. If you require further information about our U.S. and international services, please contact one of our Customer Service Professionals by calling 1 888 SHIP-123 (1-888-744-7123).
You can ship dangerous goods provided that you have a certified Dangerous Goods Specialist within your company, and that you are shipping an accepted commodity. See Purolator Terms and Conditions of Service for more information regarding dangerous goods.
We have over 1,300 convenient shipping locations across Canada. Find a shipping location near you by using your postal code.
Call Purolator at 1 888 SHIP-123 (1 888 744-7123) to speak to one of our Customer Service Representatives. Our Representatives are available from 8 a.m. - 8 p.m. local time.
Any printing issues should be directed to our Shipping Channel Service Desk by connecting with us via Live Chat or calling us at 1 800 459-5599.
Follow these steps to reprint a shipping label for the current day:
ESO shipping labels can only be cancelled the same day the shipping label is created/dated for, and the shipping label would need to be cancelled before midnight (12 a.m.) EST of that day. To cancel a shipment follow these steps:
When the shipment is cancelled you will see the cancellation details on your screen.
Follow these steps to schedule a pickup online without creating a shipment: