Simplify returns, streamline reverse logistics with ease
Take the hassle out of returns
Reverse logistics: Your competitive differentiator
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Digitally enabled
Elevated self-serve technology and 24/7 access.
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Offer unrivalled speed
Reliable service means faster refunds for your customers.
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Label free
Print return labels using a QR code at select locations.*
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Sustainable
Industry-leading green initiatives with a fleet of zero-emission vehicles.
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Restock and resell faster
Label free solutions support faster customer drop-offs and remove the hassle.
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Flexible return solutions
A range of flexible return options for businesses to offer their customers.
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Convenient locations
Multiple shopping centre locations across the country for easy returns.
Our data predicts that by 2023, 75% of Canadians will be within a 3-km radius from a Purolator drop-off location—making it easier for your customers to complete their returns.
2,900+ locations across Canada
With innovative self-serve options, 24/7 access, an extensive retail network, and streamlined retail returns management, a Purolator location is never far. Choose from our expanding network of locations and partnerships and enjoy quick and easy returns for both you and your customers.
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104+
Retail locations
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989+
Authorized Shipping Agents
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220+
Drop Boxes
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800+
Quick Stop Agents
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46+
Quick Stop Kiosks
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26+
Mobile Quick Stops
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34+
Parcel Lockers
Optimize your return process to make reverse logistics your competitive advantage.
Avail up to 50% off for the next 12 months!*
Ready to make returns your competitive advantage?
Talk to us today about your logistics needs.
Trust Purolator to deliver on your promises
When time is ticking, we deliver with 24-hour shipping and guaranteed delivery times.
Efficient returns, expertly managed reverse logistics for your customers
We have the integration and the expertise to get your returns back in inventory as soon as possible.
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Sustainable returns
We have the ability to customize your returns process specifically for your product needs. By sorting, repackaging or refurbishing as needed, we help businesses who would otherwise be trying to manage the complexity themselves, streamline and save costs (and avoid waste!). We can also recycle, donate or dispose of unsalvageable returned goods.
Partnerships for e-commerce
Purolator seamlessly integrates with shipping platforms to facilitate e-commerce for your business to ensure smooth returns management from your customers to your operating facilities.
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Innovations for managing your returns
As demand increases for more return options, we are committed to evolving our infrastructure and range of services to help you provide a more smooth returns process for your customers.
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Label free QR code capabilities
The returnee can print their shipping label using a QR code at their nearest Purolator participating location!*
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Cross-border solutions
For businesses selling into the Canadian market, Purolator's range of returns options allows you to keep costs in check while providing a consistent and hassle-free experience for customers, even without a physical Canadian presence. Learn more about our cross-border programs, including consolidation services on your schedule to reduce shipping costs, as well as customs and clearance fees.
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A state-of-the-art Toronto hub
Purolator has a new 443,000-square-foot facility, becoming the most advanced sortation hub in Canada. Using automated and sustainable innovations, the hub will provide a reliable path for international shippers to reach the Canadian market
Related Resources
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Reverse Logistics Solutions: A Shipping Trend Your Business Needs
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13 Types of E-commerce Fraud and How to Prevent Them
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How The Orthotic Group Found Cross-Border Shipping Success
*QR code return service available at select Purolator locations. Please visit our webpage for more details and availability.
