Take the hassle out of returns
Reverse logistics: Your competitive differentiator
Image
Digitally enabled
Elevated self-serve technology and 24/7 access.
Image
Offer unrivalled speed
Reliable service means faster refunds for your customers.
Image
Label free
Print return labels using a QR code at select locations.*
Image
Sustainable
Industry-leading green initiatives with a fleet of zero-emission vehicles.
Image
Restock and resell faster
Label free solutions support faster customer drop-offs and remove the hassle.
Image
Flexible return solutions
A range of flexible return options for businesses to offer their customers.
Image
Convenient locations
Multiple shopping centre locations across the country for easy returns.
Our data predicts that by 2023, 75% of Canadians will be within a 3-km radius from a Purolator drop-off location—making it easier for your customers to complete their returns.
2,200+ locations across Canada
With innovative self-serve options, 24/7 access and an extensive retail network, a Purolator location is never far. Choose from our expanding network of locations and partnerships and enjoy quick and easy returns for both you and your customers.
Image
104+
Retail locations
Image
989+
Authorized Shipping Agents
Image
220+
Drop Boxes
Image
800+
Quick Stop Agents
Image
46+
Quick Stop Kiosks
Image
26+
Mobile Quick Stops
Image
34+
Parcel Lockers
Seamless returns wherever your customers are
We have the integration and the expertise to get your returns back in inventory as soon as possible.
Image
Sustainable returns
We have the ability to customize your returns process specifically for your product needs. By sorting, repackaging or refurbishing as needed, we help businesses who would otherwise be trying to manage the complexity themselves, streamline and save costs (and avoid waste!). We can also recycle, donate or dispose of unsalvageable returned goods.
Partnerships for e-commerce
Purolator supports and integrates with various shipping platforms to enable e-commerce for your business. That means ensuring your returns can flow seamlessly from the customer back to your operating facilties.
Image
Innovations for managing your returns
As demand increases for more return options, we are committed to evolving our infrastructure and range of services to help you provide a more smooth returns process for your customers.
Previous
Next
Image
Label free QR code capabilities
The returnee can print their shipping label using a QR code at their nearest Purolator participating location!*
Image
Cross-border solutions
For businesses selling into the Canadian market, Purolator's range of returns options allows you to keep costs in check while providing a consistent and hassle-free experience for customers, even without a physical Canadian presence. Learn more about our cross-border programs, including consolidation services on your schedule to reduce shipping costs, as well as customs and clearance fees.
Image
A state-of-the-art Toronto hub
Purolator has a new 443,000-square-foot facility, becoming the most advanced sortation hub in Canada. Using automated and sustainable innovations, the hub will provide a reliable path for international shippers to reach the Canadian market
A success story: Rethinking returns
By consolidating return shipments at Purolator International's facility, The Orthotic Group,
a leading B2B footwear products manufacturer, significantly cut shipping and brokerage costs
and boosted customer satisfaction by optimizing their reverse logistics processes.
Ready to make returns your competitive advantage?
Talk to us today about your logistics needs.
*QR code return service available at select Purolator locations. Please visit our webpage for more details and availability.
