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Take the hassle out of returns

Reverse logistics: Your competitive differentiator

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Total visibility
Digitally enabled

Elevated self-serve technology and 24/7 access.

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Package notification
Offer unrivalled speed

Reliable service means faster refunds for your customers.

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Customizable
Label free

Print return labels using a QR code at select locations.*

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Clear next steps
Sustainable

Industry-leading green initiatives with a fleet of zero-emission vehicles.

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Remote signature
Restock and resell faster

Label free solutions support faster customer drop-offs and remove the hassle.

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Flexible return solutions

A range of flexible return options for businesses to offer their customers.

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No app download
Convenient locations

Multiple shopping centre locations across the country for easy returns.

Our data predicts that by 2023, 75% of Canadians will be within a 3-km radius from a Purolator drop-off location—making it easier for your customers to complete their returns.

1,900+ locations across Canada

With innovative self-serve options, 24/7 access and an extensive retail network, a Purolator location is never far. Choose from our expanding network of locations and partnerships and enjoy quick and easy returns for both you and your customers.

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Retail locations
104+

Retail locations
 

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Authorized shipping agents
972+

Authorized Shipping Agents

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Dropboxes
220+

Drop Boxes
 

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Quick stop agents
437+

Quick Stop Agents
 

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Quick stop kiosks
37+

Quick Stop Kiosks
 

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Mobile Quick Stops
26+

Mobile Quick Stops
 

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Lockers
24+

Parcel Lockers
 

Seamless returns wherever your customers are

We have the integration and the expertise to get your returns back in inventory as soon as possible.

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Sustainable returns image

Sustainable returns

We have the ability to customize your returns process specifically for your product needs. By sorting, repackaging or refurbishing as needed, we help businesses who would otherwise be trying to manage the complexity themselves, streamline and save costs (and avoid waste!). We can also recycle, donate or dispose of unsalvageable returned goods.

Partnerships for e-commerce

Purolator supports and integrates with various shipping platforms to enable e-commerce for your business. That means ensuring your returns can flow seamlessly from the customer back to your operating facilties.

Learn more

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Innovations for managing your returns

As demand increases for more return options, we are committed to evolving our infrastructure and range of services to help you provide a more smooth returns process for your customers.

A success story: Rethinking returns

By consolidating return shipments at Purolator International's facility, The Orthotic Group,
a leading B2B footwear products manufacturer, significantly cut shipping and brokerage costs
and boosted customer satisfaction by optimizing their reverse logistics processes.

Ready to make returns your competitive advantage?

Talk to us today about your logistics needs.

Contact us


*QR code return service available at select Purolator locations. Please visit our webpage for more details and availability.