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Service Alerts & Updates

Stay informed of service disruptions with our up-to-date service alerts

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Updated Purolator Terms and Conditions of Service in effect June 7, 2021

Effective June 7, 2021, we have implemented changes to the Purolator Terms and Conditions of Service. An updated version of the Purolator Terms and Conditions of Service is available on purolator.com.

News & Updates
Customer alert: Fraudulent text messages impersonating Purolator
Some of our customers may receive a text message sent by scammers
Service delays for Southbound shipments

Due to recent changes to the U.S.

Service disruptions across Purolator network
We are currently experiencing service disruptions across the network due to severe weather and a significant increase in volume.
Purolator 2025 rate adjustment for LTL (Freight) services

Updated rates will be in effect as of Jan. 1, 2025.

Peak Surcharges
One or more Peak Surcharge will apply to any shipment or piece travelling through Purolator’s network during the specified peak period in accordance with the details and tables below.
Purolator 2024 rate adjustment | Enhancing our customer and community experience

Updated rates will be in effect as of Sept. 1, 2024.

Update to Purolator Business Rewards Program (BRP) Terms and Conditions
Effective April 1, 2024, there will be changes to the terms and conditions of the Purolator Business Rewards Program. Your current discount will remain the same and no action is required from you.
Updated Purolator Terms and Conditions of Service available April 1, 2024
Effective April 1, 2024, we are implementing changes to the Purolator Terms and Conditions of Service.
Purolator 2024 rate adjustment for LTL (Freight) services

Updated rates will be in effect as of Jan. 1, 2024.

New Dangerous Goods Non-compliant specialized service fee
Effective Jan. 1, 2024, we are introducing a new Dangerous Goods Non-compliant specialized service fee, in the amount of $75 per piece.

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