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Service Alerts & Updates

Stay informed of service disruptions with our up-to-date service alerts

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Updated Purolator Terms and Conditions of Service in effect June 7, 2021

Effective June 7, 2021, we have implemented changes to the Purolator Terms and Conditions of Service. An updated version of the Purolator Terms and Conditions of Service is available on purolator.com.

News & Updates
Purolator 2024 rate adjustment for LTL (Freight) services

Updated rates will be in effect as of Jan. 1, 2024.

Service alert: Early pick-up times for Black Friday and Cyber Monday week

Due to higher delivery and pick-up volumes, from Nov. 24 to Dec.

New Dangerous Goods Non-compliant specialized service fee
Effective Jan. 1, 2024, we are introducing a new Dangerous Goods Non-compliant specialized service fee, in the amount of $75 per piece.
Modernizing our business to better serve you

We continue to make many great strides to completing our digital transformation and the moderniza

Service alert: International shipments
Due to the current situation throughout Ukraine and Russia, effective immediately, our service to the regions has been suspended until further notice.
Customer alert: Fraudulent email and text message representation of Purolator
Some of our customers may receive emails and text messages that appear to be from a Purolator account or phone number, asking for personal or financial information. These messages are not from Purolator.
New Excessive Length value-added service fee for Freight shipments
Effective July 3, 2023, we are introducing a new Excessive Length value-added service fee*, in the amount of $70.00 per shipment, for Freight/LTL shipments that measure over 96” (243 cm) on one side.
Purolator 2023 rate adjustment | Enhancing our customer and community experience

Updated rates will be in effect as of Sept. 1, 2023.