At Purolator, we are committed to protecting our customers’ privacy. The purpose of this Privacy Statement is to inform our customers, vendors and other third parties of Purolator's practices relating to the collection, use and disclosure of personal information that we may receive in association with the use of our services and related products access to or use of our websites, including mobile apps (hereafter “Sites”), or other interactions with us.
Meaning of “Commercial Electronic Message”, “Customer” and “Personal Information”
For the purposes of this Privacy Statement,
“Commercial Electronic Message” is a message encouraging the participation in a commercial activity, including surveys, invitations, market studies, and messages relating to Purolator’s new products, services, special offers, promotions, contests, and service tips.
“Customer” refers to anyone who uses Purolator’s products and services, whether as the shipper, receiver, arranger of the shipment or otherwise, anyone who uses Purolator’s Sites, and anyone who has opted to receive e-mail communications about Purolator’s products and services, special offers, promotions and service tips.
"Personal information" means information about an identifiable individual, which includes information that can be used on its own, or with other information to identify, contact, or locate a person but does not include business contact information including the name, title or business address or telephone number of an employee of an organization. Information that has been de-identified or anonymized is not considered personal information.
Purolator is federally regulated and its commercial operation is subject to the Personal Information Protection and Electronic Documents Act (“PIPEDA”). Purolator relies on PIPEDA or any successor legislation of similar force and effect, and Canada’s partial adequacy status where applicable.
Collection, Use and Disclosure
What Personal Information We Collect and How We Use It
We collect personal information about every shipment tendered to Purolator so that we can provide our customers with the transportation and information services necessary to make shipping convenient, confirm provision of services, bill customers accurately for the products and services we provide to them and comply with the law Examples of the personal information we collect in relation to the above includes:
- Contact Information
- Proof of Identity
- Financial and Billing information
- Account Information
- Passive Information (i.e. IP address, device or user ID, access time stamps and device location).
We use the personal information we collect in relation to shipments so that we can:
- provide our customers with timely and reliable products and services, including the pick-up and delivery of shipments, the performance of logistics services, the arrangement of customs brokerage services, and communication with our customers about the status of their shipments (including through our online shipment tracking application, by telephone or by e-mail);
- track a shipment, verify the completion of a delivery and the placement of a shipment at receiver's location;
- bill our customers for the products and services we provide them, including the verification of their credit, the authentication of their identities, and the production of detailed invoices that help them verify the charges billed to them;
- establish, maintain and develop relationships with our customers, including the management of their accounts with Purolator;
- develop, promote and manage our products and services, including the completion of market studies and the communication of new products and services, special offers, promotions, and service tips (see “E-mail Management - Anti-Spam” section below); and
- assist law enforcement agencies, collect debts owed to Purolator, notify credit agencies of delinquent accounts, protect Purolator’s business interests (including enforcing Purolator’s Terms and Conditions of Service), and generally meet requirements imposed by law.
The information must be accurate
Personal information collected must be as accurate, complete, and as up-to-date as possible in order to properly satisfy the purposes for which it is to be used. We rely on our customers, employees and other third parties to update and correct personal information where it is inaccurate or outdated.
When We Disclose Personal Information
We may transfer or disclose personal information to third parties contracted to provide products and services to our customers, to administer our distribution lists, or to otherwise carry out one or more of the purposes described above. Such third parties may include, among others, other transportation companies or local pick-up and delivery agents involved in the pick-up, transportation and delivery of shipments, customs brokers and information services/technology service providers. When transferring personal information to third parties, we rely on applicable privacy laws and use contractual or other means to ensure such parties understand the required and appropriate safeguards to protect your information that is comparable to our own level of protection while the personal information is in the third party’s custody. In addition, we may share personal information with Purolator’s affiliates for the purpose of facilitating one or more of the purposes described above. Due to the location of some of these third parties and affiliates or the location of their computer servers, personal information is sometimes transferred, processed and held outside of Canada or on virtual servers.
We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any personal information (including private electronic communications transmitted on any Purolator Site) or any purported unlawful activities. We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual direct or indirect sale, merger or other transfer of the assets or shares of Purolator Inc. or a division thereof, provided that the third party agrees to adhere to the principles expressed in this Privacy Statement and the information does not constitute all or substantially all of the assets being transferred.
Except as stated above, we will not, without our customers’ consent, sell, share, transfer, license, trade or rent personal information received from them to others.
How We Obtain Consent
We obtain informed consent for the use and disclosure of personal information prior to, or at the time it is collected, except where inappropriate. The consent we obtain from an individual, must be informed.
The form of consent, whether it is express or implied, will primarily depend on the relationship between Purolator and the individual, the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
We will not, as a condition of the supply of our products and services, require any individual to consent to the collection, use or disclosure of their personal information beyond that which is required to fulfil the purposes described above or otherwise described at the time consent is sought.
When a customer provides us with personal information relating to an individual other than themselves (such as the intended recipient of the shipment), we rely on the customer who is providing us with the personal information to obtain that individual’s consent to our collection, use and disclosure of their personal information in the circumstances described above.
Anyone may withdraw consent to Purolator’s further use, retention or disclosure of their personal information at any time, subject to legal or contractual restrictions, record retention requirements and reasonable notice. Consent may be withdrawn by contacting Purolator at 1-888-280-9557 o [email protected]. We will inform the person who is withdrawing their consent of the implications of doing so.
We retain our personal information for as long as necessary to fulfil the purpose for which it was collected in compliance with our record retention policy and applicable laws.
Purolator’s commercial operation is subject to An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying out Commercial Activities, and to Amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act, otherwise known as CASL.
From time to time, Purolator sends commercial electronic messages (CEMs) to its customers or other parties to encourage participation in commercial activities including surveys, invitations, market studies, and messages relating to its new products, services, special offers, promotions, contests, and service tips. Where required by law, Purolator obtains consent before sending these messages.
A readily performed option to unsubscribe can be found in all CEMs sent by Purolator, except where impracticable. Recipients who no longer wish to receive CEMs from us may unsubscribe from our mailing list using the unsubscribe feature in the message or any other appropriate electronic means to communicate this wish. Once a recipient has unsubscribed from our list (a request which may take up to 10 business days to take effect), Purolator will no longer send CEMs to the address that was used by the recipient to unsubscribe.
If a recipient has more than one electronic address, each address must be individually unsubscribed from our list. After an unsubscribe request is performed, a recipient may continue to receive other types of electronic messages from Purolator that do not fall within the definition of CEMs such as e-mails that are generated by our online shipping tool in connection with the creation of a shipment or those that relate to the management of a user’s account.
Customers may access their account at any time to update their email preferences. Click here to login to your account.
Purolator encourages customers or other affected parties to bring forward any complaints about Purolator’s e-mail practices to the attention of Purolator’s Privacy Officer using the contact information provided below.
A cookie is a small file containing information that is saved to your computer by websites you visit.. Cookies are commonly used to improve website performance and efficiency, and can track how and when a user visits a website and/or other websites. There are two common types of cookies: "session cookies" and "persistent cookies." Session cookies store information only for the length of time that the user is connected to a website -- they are not written onto the user’s hard drive. Session cookies are automatically deleted after the user leaves the website, at which point the originator of the cookie no longer has access to the information that was contained on that temporary cookie file.
We also use session cookies to track our customers’ visits to our Sites. We use that information to determine the type of information that our customers are looking for on our Sites and to improve our Sites. We use information about the site our customers visited immediately prior to our Site to assess the viability of links to our Site that we have created on third party sites. The information stored in "persistent cookies" is written onto our customer’s hard drive and remains there until the expiry date of the cookie. From time to time, we use persistent cookies to store non-sensitive personal information.
Currently, most browsers do not distinguish between session cookies and persistent cookies. For our Sites to operate, our customer’s browser must be set to accept cookies. If a customer is concerned about having their browser enabled to accept cookies while they are surfing other websites, we recommend that their browser be set enable notifications when a cookie is received. This gives the customer the ability to accept or reject cookies presented by the web server they are visiting. We suggest contacting your browser’s technical support team for further instruction regarding how to configure your cookie setting preferences.
Protection of Personal Information
How We Protect Personal Information
We make all commercially reasonable efforts to safeguard the personal information collected and to protect it against loss and unauthorized access. Access to our customers’ personal information is restricted to selected Purolator employees and contractors. In addition, we employ generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect personal information against loss and unauthorized access. While we use commercially reasonable efforts to limit access to our vehicles and premises to authorized personnel, we cannot guarantee the confidentiality of information that is displayed on any shipment package or shipment label.
NOTE: Unfortunately, no method of accessing, using, transmitting or storing data can be guaranteed to be 100% secure. It is your sole responsibility to use the appropriate level of care whenever communicating with us. For example, when you access our Site, you will do so through a login and password that you have created and is unique to you. For maximum security, you should never share your login and password with anyone else and you should always logout of our system and close your open Internet browser window to finish your session completely.
If you have reason to believe that your interaction with us is no longer secure (for example, you feel that the security of any account you might have with us has been compromised), you must immediately notify us using the contact information listed below.
Data Protection Principles
PIPEDA contains 10 fair information principles incorporated into our privacy governance and provide our employees, customers, vendors and other third-parties with confidence over how their personal information is handled.
Purolator recognizes the importance of accountability. This means taking responsibility for the personal information under its control through the management of its Privacy Office that oversees privacy governance.
Links to Third-Party Sites
Changes to this Privacy Statement
We reserve the right to modify this Privacy Statement at anytime without notice. The Privacy Statement posted at anytime or from time to time via this Site shall be deemed to be the Privacy Statement then in effect.
You can determine when the Privacy Statement was revised by referring to the “Last Updated” legend on the top of this Statement. Any changes will become effective upon the posting of the revised Statement on the Site. By continuing to use our Site following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Statement, in whole or part, you can choose to not continue to use the Site.
Access and Correction
You may contact us at 1-888-280-955 or [email protected] to request access, review, correction, amendment, change, and/or deletion of your personal information. In addition, you may call Purolator's call centre at 1 888-SHIP-123 and request that your electronic signature or other personal information displayed in association with a specific waybill number be removed from our online shipment tracking application.
Transparency is important to privacy governance. Please contact us if you have any questions about this Privacy Statement or the use of your personal information.
Any questions about this Privacy Statement or concerns about our compliance with this Privacy Statement should be directed as follows:
2727 Meadowpine Blvd.
Mississauga, ON L5N 0E1
Or send an e-mail to [email protected]. Please note that any comments, suggestions or materials provided to us shall be deemed to be of a non-confidential and non-proprietary nature (becoming the property of Purolator upon our receipt of same) and we shall be entitled to use and distribute such comments, suggestions or materials to any other parties and for any other purposes, including, but not limited to, developing and marketing products and/or services incorporating or based on any such comments, suggestions or materials.