Start a chat, or call our customer service and support hotlines.
We are upgrading our system to serve you better: March 28 to April 1
This upgrade will result in the temporary limited functionality of some of our online shipping channels. Read more.
Sales & Other Inquiries
For email support click here Please allow up to 72 hours for a reply.
Purolator Virtual Assistant
Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.
Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!
Check out this guide to learn more ways our Virtual Assistant can help you.
Give us a call
Customer Service
1-888-SHIP-123 (1-888-744-7123)
Mon-Fri 7AM - 9PM
Sat & Sun 8AM - 8PM
Technical Support
1-800-459-5599
Mon-Fri 7AM - 8PM ET
Freight Customer Service
1-888-302-8819
Mon-Fri 7AM - 8PM ET
Get help from us on Twitter!
Tweet us 24/7 @PurolatorHelp when you have a question or need assistance.
Inquiries will be addressed between 9AM - 9PM ET, Monday to Friday.
