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We are upgrading our system to serve you better: March 28 to April 1
This upgrade will result in the temporary limited functionality of some of our online shipping channels. Read more.

New automated options for scheduling pickups

Our telephone systems are being modernized to serve you better. Scheduling pickups can now be done via our Virtual Assistant Chat tool, or on our mobile app available for download on Android, or iOS.

Sales & Other Inquiries

Purolator Virtual Assistant

Online shipping

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1 888 SHIP-123 


For email support click here Please allow up to 72 hours for a reply.

Original Delivery Address (Receiver)

Due to increased volumes, our email response times are currently between three to five business days. For immediate assistance our new virtual assistant is available to help you 24 hours a day, 7 days a week. Click on the Chat button at the top of the page to use our virtual assistant to track shipments and process self-serve requests such as Address Correction, Redelivery and Hold for Pick Up today.

Purolator Virtual Assistant

Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.

Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!

Check out this guide to learn more ways our Virtual Assistant can help you.

Chat now


Give us a call

Customer Service
1-888-SHIP-123 (1-888-744-7123)

Mon-Fri 7AM - 9PM
Sat & Sun 8AM - 8PM

Technical Support

Mon-Fri 7AM - 8PM ET

Freight Customer Service

Mon-Fri 7AM - 8PM ET

Get help from us on Twitter!

Tweet us 24/7 @PurolatorHelp when you have a question or need assistance.

Inquiries will be addressed between 9AM - 9PM ET, Monday to Friday.

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