Customer Service & Support
You can enter your PIN tracking number on the Purolator.com homepage in the ‘Track a shipment’ module to get the latest update for your shipment.
For additional support using our Virtual Assistant, select the “Chat” button at the top, right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123.
To modify the address on your shipping account, please login to your Purolator account. Under ’My Account, please select ’Profile’. Enter the revised address and select the ‘Save’ button.
For additional support, contact Customer Service at 1 888 SHIP-123.
Contact us via our Virtual Assistant through the “Chat” button at the top right side of the Purolator.com website and share your tracking number. Or contact Customer Service at 1 888 SHIP-123. We will be able to make the necessary corrections and ensure your shipment is delivered as soon as possible.
Yes, you can get a summary and history of the shipments created on your existing account.
For support through our Virtual Assistant, please click on the “Chat” button on the page's top, right side. Or call us at 1-800-459-5599 for courier or freight shipments that were created on the www.purolator.com website.
See below to view your PIN summary through our shipping channel portal.
For shipments created on the Purolator E-Ship® Server (ESS), please contact: eshipserversupport@purolator[dot]com or call 1-800-459-5599.
For shipments created on the Purolator E-Ship® Web Services (EWS) API, please contact webservices@purolator[dot]com. For shipments created using manual labels, please contact: custserv@purolator[dot]com or call 1-888-744-7123.
For freight shipments created using manual labels, please contact PurolatorFreightCustserv@purolator[dot]com or call 1-888-302-8819.
If the shipment was created using a 3rd party shipping system, please reach out to the vendor of the system you are using for assistance in finding the PINs summary and shipment history.
To generate the report on ESO, you can log in then, click on My Account, then Reports. On this screen, you can enter the date range; then, in the Report Version, you can select HTML Version to view it on screen or Download Version (CSV) to save the file in CSV format to view it in Excel. You can then click Generate Report to create the report.
For additional support using our Virtual Assistant, select the “Chat” button at the top, right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123.
To view what shipments were created using the Purolator Freight®, log in and click on Track and then select the date range. Once you enter the date range, click Display Results. All of the freight shipments created in the date range entered will display on the screen. To download your shipments summary page, click the Download button to view the results in a CSV format.
For additional support using our Virtual Assistant, select the “Chat” button at the top right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123.
You can email your supply request to Suppliesandpreprints@purolator[dot]com
For additional support using our Virtual Assistant, select the “Chat” button at the top right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123.
For additional support using our Virtual Assistant, select the “Chat” button at the top right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123. You can enter your PIN tracking number on the Purolator.com homepage in the ‘Track a shipment’ module to get the latest update for your shipment
Please contact our Freight department by email at PurolatorFreightCustserv@purolator[dot] com or call us at 1-888-302-8819 for freight shipment-related queries.
When creating labels on Purolator.com, you can select Ship & Track and select create a Freight Shipment.
Please reach out to our Customer Service team at 1 888 SHIP-123 with the waybill number of the package(s) and details on what needs to be done. A case will be created to make this request.
Please reach out to our Customer Service team at 1 888 SHIP-123 with the waybill number of the package(s) and details on what needs to be done. A case will be created to change the address on your shipment.
Return labels can be created using your shipping account. You can easily create return shipping labels to include with your shipments or to send to customers at a later date. Alternatively, a Returns Management shipping label and/or QR code can be generated and e-mailed directly to the return shipper. More information about our QR code Label Free services can be found here: https://www.purolator.com/en/business-solutions/logistics/returns-management
If you cannot schedule your pick-up time at the requested time, it may be outside our service window for that area, or not enough time has been given to perform the pick-up.
Please note that we require a minimum of 1 hour for courier pick-up requests, 2 hours for courier bulk pick-up requests and 3 hours for freight pick-up requests.
You can also contact our Customer Service team for further assistance at 1 888 SHIP-123.
For additional support using our Virtual Assistant, select the “Chat” button at the top right side of the Purolator.com website.
Please reach out to our Customer Service team at 1 888 SHIP-123 to advise of extra volume. Make sure to have your full address and contact information available for them. Please provide your pick-up confirmation number if this is regarding an Ad Hoc pick-up.
For additional support using our Virtual Assistant, select the “Chat” button at the top, right side of the Purolator.com website.
