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Delivering your promises safely during times of uncertainty

March 15, 2020

March 15, 2020 - As you are aware, COVID-19 continues to impact populations and markets around the world. This situation is evolving every hour, and I want to assure you that Purolator is on top of it. We continue to put in place new measures based on all recent developments to protect the health and safety of our employees, our customers and the communities we serve. Here is a summary of the measures we are taking:

Releasing packages without a signature
Purolator’s drivers, shipping centre employees and partners will release packages with verbal consent, as opposed to requiring a written signature for most types of shipments. This avoids the spread of germs through scanners and styluses being passed back and forth.

Increasing frequency of cleaning practices and sanitation efforts
We have put in place advanced sanitation practices across our network and increased the frequency of cleansing our facilities and vehicles.

Recommending alternate and digital options for picking up and dropping off packages
Our Purolator Shipping Centres remain open. To protect all individuals visiting these centres, we are encouraging people to schedule shipments online and use Purolator’s digital shipping options. If recipients are not home to receive a delivery, we ask them to please use our chat option on or reach out to our Customer Service team at 1 888 SHIP-123 to make alternate delivery arrangements.

Enacting company-wide business continuity plans based on expert medical advice
We are following leading medical advice and all Public Health Agency of Canada and Centers for Disease Control and Prevention recommendations. We have established a cross-functional COVID-19 taskforce with representation from senior leadership and experts across our company, and we are continually evolving robust business continuity plans that address detailed scenarios that could arise across Purolator’s network. We are prepared. We are working with our customers to accelerate delivery for critical healthcare, expedited international shipments and priority e-commerce shipments to best serve our communities through this challenging period.

Limiting travel and conducting virtual meetings
We are closely following all government-issued travel advisories and recommendations. We have advised employees to refrain from attending pre-scheduled events and tradeshows and our people are encouraged to conduct external meetings and customer meetings via teleconference or through mobile-enabled technology. If they have travelled internationally, we are asking them to remain at home and self-isolate for 14 days following their return.

We are honoured that our customers and Canadians recognize Purolator for its exceptional customer service. We are committed to meeting these expectations during this time of uncertainty, while going above and beyond to join the global movement to “flatten the curve” and protect the health and safety of everyone who relies on our business.

John Ferguson
President and CEO