FAQ Topics
Purolator Billing Centre
Save time, mailing costs and paper by getting email invoice alerts. Securely manage, view and pay your invoices – all online.
These documents are an important part of your business, which is why we redesigned the format of our invoices. The updates and enhancements will make your invoice easier to read, include more information than before and the format will be consistent across all lines of business (Courier, Freight International).
As of April 1, 2024, our redesigned invoices will provide more comprehensive information about your shipments such as better visibility into address corrections (‘moved’, ‘no buzzer code’ and ‘illegible’), service dates and manifest numbers are clearly displayed and additional handling information will include the number of pieces (if greater than 1).
Send us an email on our Contact Us page and select ‘Billing and Invoice Inquiries’ from the drop-down
Yes, we have an explainer video that will show you how to read and understand the invoices that you receive from Purolator. You can watch the video here.
Weekly Billed Customers: Your new invoice may include the last 2 business days of the month of March as we deploy the upgrade to our systems. Shipments normally billed on March 28-29, 2024 will be included in your April 7th invoice.
Monthly Billed Customers: Your new invoice may include the last 2 business days of the month of March as we deploy the upgrade to our systems. Shipments normally billed on March 28-29, 2024 will be included in your April 28th invoice.
As of April 1, 2024, you will have the ability to pay and manage all Purolator Courier, Freight and International invoices within the single, secure, self-serve Billing Centre portal.
International and Freight account holders can register for the new Billing Centre on or after April 1, 2024. For Courier account holders, you can register now if you have not already. Go here to register for the Billing Centre: https://billingcentre.purolator.com/billingcentre/obpp/portal/#/register
On or after April 1, 2024, if you have already registered your Courier account on the Billing Centre, you can add your Freight and International accounts (if applicable) to your current account profile.
The Billing Centre is located on the homepage of the Purolator.com website. You can select “Pay a Bill” icon beside the PIN tracking tool. Additionally, you click this link to be taken to the Billing Centre: https://billingcentre.purolator.com/billingcentre/obpp/portal/#/
Clear your computer’s cache and refresh the page.
If you are an International account holder and your account number starts with '000', remove the '0's and enter your account starting after the '0'. Ex: 0012345 would be entered as 12345.
If you are still experiencing issues while trying to register your account in the Billing Centre, contact our Customer Service.
The enhanced capabilities support unlimited number of accounts under one profile, access to all lines of business invoices, maintain accurate records and manage payment options including real-time payment clearing, and pay by PIN option.
As of April 1, 2024, you can register for the Billing Centre and begin managing and paying your Freight invoices. All Purolator’s line of business invoices will be located within this single, self-serve portal.
Courier Invoices: Paid invoices prior to April 1, 2024 can be accessed through our Accounts Receivable Team
Freight and International Invoices: Invoices prior to April 1, 2024 can be accessed through the Freight Online and Client Portal. Starting the week of April 1, 2024, customers can access their new invoices in the Billing Centre.
Yes, you can mail your payment to the following address:
Purolator Inc.
PO Box 4800 STN Main
Concord, On
L4K 0K1
Canada
Yes, we have a how-to video that will explain the enhanced capabilities going live on April 1st, 2024. You can watch the video here.
You can use our virtual assistant by selecting the “Chat” icon on the top navigation on www.Purolator.com or send us an email through our Contact Us webpage and select ‘Billing and Invoice Inquiries’ from the drop-down menu.
The EDI invoice updates and enhancements will provide more standard and comprehensive electronic invoices including, but not limited to:
- A more standardized X12 invoice map and enriched file structure for CSV and Flat file invoices.
- Additional reference numbers, fuel surcharge %, and accessorial billing clarification.
- Outbound PIN associated to a return shipment – if the return label is created as part of the outbound shipment.
- Address correction reason. Example: A missing buzzer code, suite number, street number, etc.
- You can review the specifications of the new invoice for the full view.
If you are a Purolator International customer, please note these changes will only apply to courier accounts. For non-courier accounts, your EDI invoices remain the same. If there are any further changes, we will contact you at that time to provide support with required transitions.
If you have Purolator International courier accounts:
- You will need to adapt to the new standardized invoice map / enriched file structure
- You will need to update your internal process to consume the new enriched electronic invoice
You need to acknowledge, evaluate and confirm that you are ready to receive the enhanced invoice by simply replying to ‘Purolator EDI Invoicing Enhancements’ email at [email protected]. You will receive a monthly reminder until your confirmation is received.
To ensure there is no disruption to receiving your emailed invoices, we recommend you whitelist (add to your safe sender list) this new invoice email address: [email protected]
For any support and questions, you may reach out to [email protected].
If you ship with us using our Courier service, changes are required on your side to process invoices in the new format, you need to have the applicable changes built and tested before the new invoice formats take effect on April 7, 2024. Invoices received after April 7, 2024 will be in the new format.
If you are using Freight auditors, please communicate all the EDI updates/email Purolator has shared with you to them immediately.
The EDI invoice enhancements and updates will take effect on April 7, 2024, and will automatically be reflected in the electronic invoices you receive from Purolator.
No, the invoices for different lines of businesses (Courier, Freight) will continue to be issued separately for Courier and Freight.
There will be no changes in the way customers create or process shipments with Purolator.
