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Preferences and Administration

For online shipping on purolator.com (Purolator E-Ship® Online), click on the links located below the Login fields and follow the instructions to retrieve your username or reset your password. For the Billing Centre, the username is always your email address. To reset your password, click 'Forgot Password' under the 'Login' button.

To modify the address on your shipping profile, login to your online shipping (ESO) account, go to 'My Account' and click 'Profile'. Here, you can add accounts to your profile as well as modify any information that is required in the account.

To change your password for online shipping (ESO) account or the Purolator Billing Centre, login and go to the 'My Profile' tab where you will see an option to change your password.

Once you’ve registered for the Billing Centre, your paper invoice will no longer be mailed to you because you can view and download invoices online. If you prefer to receive a paper copy, you can go to the Manage Account(s) page and deselect the Paperless Billing option and submit for processing.

The only users who will have access to view and pay your invoices are authorized users on that account.

Within 24 hours of completing the registration form for the Purolator Billing Centre, you will receive a welcome email giving you access to the Billing Centre. If you need to make an immediate invoice payment, simply use the Quick Pay feature that is available on the Purolator Billing Centre login page.

Billing General

Send us an email on our Contact Us page and select ‘Billing and Invoice Inquiries’ from the drop down menu.

For security purposes, we do not provide your account number over the phone. Your Purolator invoice contains your account number, or you can verify your account number with your company’s accounts payable or shipping department.

At Purolator, we are committed to protecting our customers’ privacy. View our Privacy Policy.

Visit the Purolator Business Rewards Program to find out what savings you are eligible for.

No matter how much you ship, you can set up a Purolator account.

Purolator invoices weekly. At your request, you may be eligible for monthly billing. Please call 1 888 SHIP-123 to request an approval for monthly billing.

If you are a registered user of the Billing Centre, you can submit an invoice dispute for open invoices by clicking on the Dispute menu.

If you receive your invoices by mail, EDI or epost Connect, you can dispute an invoice by contacting 1 866 313-4357, by chat on Purolator.com or by emailing us at ontarioa/[email protected].

A Purolator representative will review the dispute and contact you.

Please call 1-866-313-4357 to change your current invoice format.

For online shipping, log into your account using your username and password, and then choose 'My Account' and 'Manage Accounts' to add your Purolator Business Account Number. In the Billing Centre, you can click on the 'Manage Billing Centre Account(s)'' and there will be an option to add an account.

Billing Centre

The Purolator Billing Centre allows you to:

  1. Receive invoices online – no more paper invoices!
  2. Receive new invoice alerts and payment confirmations by email
  3. Pay invoices by credit card or EFT (electronic funds transfer)
  4. Pay multiple invoices in one payment, including Purolator Freight and Purolator International invoices
  5. View past and current invoices
  6. Print invoices whenever you need a paper copy

To register for online billing, go to the Purolator Billing Centre registration page here. You will need to provide the following:

  1. Email
  2. First name
  3. Last name
  4. Phone
  5. Company name
  6. Language preference
  7. Account number(s), and
  8. Accept the Purolator Billing Centre Terms and Conditions

Yes. All Purolator Inc. accounts can be registered for bill presentment and payment.

The default view for multiple accounts will display all outstanding invoices per account. The view can be changed to a single account view.

Once a payment has been made in the Billing Centre, the credit card number last used will be remembered and can be reselected for your next payment. If you would like to change your preferred credit card, select the invoices you wish to pay, select the credit card option and enter your new credit card information.

The Billing Centre will always have your last 12 months of invoices.

Billing Centre - Invoicing

There is a $2.50 paper invoice fee for every paper invoice issued. You can avoid the paper invoice fee by registering to view and pay invoices online using the Purolator Billing Centre.

There is an administrative cost to Purolator to print invoices, which is why we introduced the charge. If you sign up for the Purolator Billing Centre, you’ll be to access, download or print your invoices any time and avoid the fee.

When logging in to the Billing Centre, you will be presented with your account(s) summary, which will show invoice balances and links to your invoices.

Click on the invoice number displayed on the account summary page. You will be taken to the invoice details page, which includes shipment information, shipment totals and tracking details.

By default, invoices will be sorted by invoice date from oldest to newest. Invoices past due will be highlighted in red.

Closed/paid invoices are shown in a separate tab as display only. This tab is featured on the Account Summary page.

To print or save a copy of an invoice in PDF format, simply go to the Account Summary page and click on the PDF icon located to the right of the table. To print the invoice, simply open the PDF and print.

Billing Centre - Paying Invoices

Yes. Payments made by credit card or EFT (electronic funds transfer) can be submitted securely through the Billing Centre.

You can mail in your payment to one of the following addresses:

For Purolator Inc., please send your payment to:

Purolator Inc.

P.O. Box 4800 Stn Main

Concord, ON, L4K 0K1

 

For Purolator Freight, please send your payment to:

Purolator Freight, Division of Purolator Inc.
1151 Martin Grove Road
Etobicoke, ON, M9W 4W7

 

For Purolator International, please send your payment to:

Purolator International
380 Smith Street
Farmingdale, NY, 11735

You can also pay your invoice using your credit card by calling 1 888 SHIP-123 (1-888-744-7123), option 3.

Once a credit card payment has been submitted, the invoice status will show ’Processing Payment’ until the payment is applied in the Billing Centre. Within 48 hours, full payments will move the invoice to the Closed/Paid tab, and partial payments will update the balance due in the Open/Outstanding tab.

Yes. Outstanding invoices and balances can be selected for payment and added to your cart. When you are ready to pay your cart, simply check out and provide your payment details.

Yes. A single invoice can be paid through the Quick Pay option, which is located on the login page of the Billing Centre.

Yes. Purolator Freight and Purolator International invoices can be paid online. However, account and invoice details for Purolator Freight and Purolator International are not stored in the Billing Centre. To add your Purolator Freight and Purolator International invoices to your cart, simply go to the Purolator Int’l/Freight tab at the top or to the button at the bottom of the Account Summary page. Enter the required information pertaining to the invoice and add it to your cart and then check out.

Yes. You can select or deselect the option to receive a payment receipt and the option to send to an alternative email address. Payment confirmation can also be printed.

Credit card payments can take up to 48 hours to be reflected in the Billing Centre. However, once a transaction has been completed, your invoice will display as ’Processing Payment’ until the payment has been successfully completed.

To search for a specific invoice or shipment, go to the Account Summary page and enter your search criteria into the search box. If the invoice has been paid, you can search in the Closed Invoices tab.

A shipment can be cancelled until 11:00 p.m. EST the next day. After that time, all requests can be directed to accounts Receivable by completing and submitting our online form, which is located in our Contact Us page. If you are a registered user of the Billing Centre, you can submit an invoice dispute for open invoices by clicking on the ‘Dispute’ menu. You can also call us at 1 888 SHIP-123 or contact us on Live Chat. Shipments paid by credit card must be cancelled before 11:59 p.m. EST on the same day in order to be eligible for a credit refund.

Payment Options

You can pay your invoice using a credit card (VISA®, MasterCard® and American Express® are acceptable); by cheque or by visiting one of our shipping locations with one of the above payment options.

You can set up pre-authorized payments using your credit card or through EFT/Wire Payments.

For EFT/Wire Payments:

E-mail [email protected] or call 1-800-326-4963 ext. 23190.

For preauthorization via credit card:

Login or register to the Billing Centre to sign up for automatic payments.

To get set-up for EFT, please have your banking information ready and contact us at [email protected] or speak with a Customer Service Representative on Chat.

You can email [email protected].

Through our Online Billing Centre, you can pay your invoices anytime, as well as have the option to register and/or enrol your accounts to our AutoPay program that will keep your account current automatically.

Alternatively, you can call 1-866-313-4357 (option 1) to speak to one of our Customer Service Representatives.

Please note that due to recent changes in card processing requirements, we now require the billing postal code to successfully process your payment.

Only one credit card can be submitted per transaction, but you can partially pay an invoice using one credit card and then use a different credit card for the balance.

For the privacy and security of our customers’ credit card data, we require the CVV as an additional security measure to ensure the card is present for invoice payments and online purchases. Note: Purolator does not store credit card information.

If shipments are billed to your Purolator account, we will accept cheques (including cashier cheques) and money orders as payments. These types of payments can be mailed to:

Purolator Inc.

P.O. Box 4800 Stn Main
Concord, ON, L4K 0K1

If shipments are billed to your Purolator account, we will accept the following payments by mail:

  • Cheque (including cashier’s cheques)
  • Money order

Send your payment to:

Purolator Inc.
P.O. Box 4800 Stn Main
Concord, ON, L4K 0K1

Billing Options

We offer several ways to receive your invoice electronically, eliminating the need for a paper invoice. There are three paperless billing options, including:

Large companies use EDI as part of their accounts payable procedures. With electronic invoicing, the data integrates with your accounts payable systems, eliminating paperwork and allowing you to consolidate invoices for all your shipping locations. To be setup for EDI, you will need to reach out to your Account Executive. If your company is already set up to use EDI, you can get started by emailing us at [email protected] or call our Technical Support Service Desk at 1 800 459-5599. Click here to learn more.

We offer complete EDI capabilities to trading partners in accordance with ANSI ASC-X12, Proprietary and custom specifications. Upon request, we can quickly implement any or all of the following transactions:

  • Version 4010
    X12 215 - Motor Carrier Pickup Manifest
    X12 210 - Motor Carrier Details and Invoice
    X12 214 - Motor Carrier Shipment Status
    X12 820 - Remittance Advice
    X12 997 - Functional Acknowledgement
  • Proprietary Flat Files
    Variable Length Flat File Manifest
    Fixed Length Flat File Manifest
    Fixed Length Flat File Invoice
    Comma Separated Values (CSV) Invoice
    Fixed Length Flat File Shipment Status
    Comma Separated Values (CSV) Shipment Status
    Comma Separated Values (CSV) Remittance Advice
  • Communication Method
    FTP
    AS2
    E-mail

EDI capabilities are offered in accordance with ANSI ASC-X12.

For further information, please forward your inquiries to [email protected] or call our Technical Support Service Desk at 1 800 459-5599 and one of our technical support representatives will be happy to assist you.

Purolator Business Rewards

Any new or existing business account customer can enroll for Business Rewards as long as:

  • You have a valid Purolator business account
  • Your account is not associated with another Purolator discount or savings program*
  • Your account is in good standing at each month

*If your account is associated with another Purolator discount or savings program and you wish to enroll in the Purolator Business Rewards program, you will be automatically un-enrolled from the other discount or savings program when you join Purolator Business Rewards.

If you have not yet opened a Purolator business account, you can sign up here or by calling 1 855 711-PBRP (7277). When you register, you will also be asked to register for our online, personalized account management and shipping portal.

If you opened a Purolator small-medium business account at any time prior to May 28, 2012, you have not been automatically enrolled in the Program unless your account was opened under a special promotion providing for automatic enrollment into the Program upon expiry of such promotion.

If you wish to enroll, please complete the enrollment form at purolatorforsmallbusiness.com or contact our Business Rewards program specialists at 1 855 711-PBRP (7277). Your enrollment in the Purolator Business Rewards program may take up to the end of the third (3rd) Business Day after your enrollment form is received by Purolator to take effect.

As a Purolator Business Rewards program member, your discount applies to all of the following Purolator Express® and Purolator Ground® services:

  • Purolator Express® 9AM
  • Purolator Express® 10:30AM
  • Purolator Express®
  • Purolator Express® Evening
  • Purolator Ground®
  • Purolator Ground® 9AM
  • Purolator Ground® 10:30 AM
  • Purolator Ground® Evening
  • Purolator Express® U.S. 9AM
  • Purolator Express® U.S. 10:30AM
  • Purolator Express® U.S. 12PM
  • Purolator Express® U.S.
  • Purolator Ground® U.S.
  • Purolator Express® International 9AM
  • Purolator Express® International 10:30AM
  • Purolator Express® International 12PM
  • Purolator Express® International

Your Base Discount will also be applied to the following Purolator Specialized Service charges, administrative charges and shipping charges (as such terms are defined in the Purolator Terms and Conditions) that may be applied to a Shipment (“Approved Additional Charges”):

 

Purolator Specialized Service Charges
Chain of Signature
Dangerous Goods
ExpressCheque®
Saturday Service (Pick-up/Delivery)
Signature Required (Residential)
Special Handling
Administrative Charges
Manual Shipping
Shipping Charges
Beyond Point
Declared Value Surcharge
Multipiece®
Residential Delivery

Your monthly discount is calculated based on your average shipping spend over the last 6 fiscal months period.

A Fiscal Month begins on the last Sunday in a calendar month and ends on the last Saturday in the immediately subsequent calendar month. The calculation occurs automatically on the last Saturday of each calendar month and the discount is applied to your shipments over the next Fiscal Month.

Here’s an example of how it works:

  • Purolator received a total of $5,000 in shipping revenue from Co. ABC over the last 6 Fiscal Months of 2011. This is known as the “Assessment Period”.
  • We take the total shipping revenue received over the Assessment Period ($5000) and divide it by the number of business days in the last 6 calendar months (126 business days) to get the average shipping revenue per day for Co. ABC ($39.60).
  • Then we annualize the average shipping revenue per day ($39.60) over the number of business days in the last 12 calendar months or, in this case, January to December 2011 (252 business days) to get the estimated annual shipping revenue with Purolator ($9,997.20).
  • Based on an estimated annual shipping revenue of $9,997.20 (or monthly shipping revenue of $831.60), Co. ABC’s discount for the next Fiscal Month will be 15%.


The more you ship, the more you save!

Base Discount Table
Estimated Annual Shipping Revenue Estimated Monthly Shipping Revenue† Base Discount
$0.01 to $2,999.99 $0.01 to $249.99 5%
$3,000.00 to $5,999.99 $250.00 to $499.99 10%
$6,000.00 to $11,999.99 $500.00 to $999.99 15%
$12,000.00 to $17,999.99 $1,000.00 to $1,499.99 20%
$18,000.00 to $23,999.99 $1,500.00 to $1,999.99 25%
Over $24,000 Over $2,000.00 30%

Calculated by dividing the estimated annual shipping revenue by twelve (12) months

When will I start to see my savings?

If you had a 6 “Fiscal Month” shipping history with Purolator immediately before enrolling in the Purolator Business Rewards program, the discount you are entitled to under the program will automatically be applied to your shipments so you will start to see your savings right away. A Fiscal Month begins on the last Sunday in a calendar month and ends on the last Saturday in the immediately subsequent calendar month.

If you are a new Purolator business account customer or do not have a 6 Fiscal Month shipping history with Purolator immediately before enrolling, and you were not eligible for any Program-related discount or promotion in effect at your date of enrollment, you will not receive a discount in your first Fiscal Month in the Purolator Business Rewards program. You will start to see savings in the second Fiscal Month after enrolling if you shipped with Purolator in your first Fiscal Month in the program.

On every invoice, you will see a detailed breakdown of your savings for each shipment. You will also see a summary on the total amount you have saved for the given invoice period.

The Purolator Business Rewards program looks at your average shipping spend over a rolling 6 fiscal month period to calculate the discount that will be applied to your following month's shipments. Seasonal and short term shipping fluctuations will not affect how much you save.

If you are having difficulty enrolling online, please contact our Business Rewards program specialists at 1 855 711- PBRP (7277)

To receive savings on multiple accounts, please contact one of our Business Rewards program specialists at 1 855 711-PBRP (7277).

You may un-enroll from the program at any time. To un-enroll, please contact our Business Rewards program specialists at 1 855 711-PBRP (7277).

See below for the list of departments, as well as the Live Chat hours of operation, available Monday to Friday:

Tracking Inquiries:
English agent: 8 a.m. - 9 p.m. (Eastern)
French agent: 9 a.m. - 6 p.m. (Eastern)

Billing & Invoice Inquiries:
English agent: 8 a.m. - 7 p.m. (Eastern)
French agent: 9 a.m. - 4:30 p.m. (Eastern)

Technical Support:
English agent: 8 a.m. - 9 p.m. (Eastern)
French agent: 9 a.m. - 6 p.m. (Eastern)

General Inquiries:
English agent: 8 a.m. - 9 p.m. (Eastern)
French agent: 9 a.m. - 6 p.m. (Eastern)