Follow these steps to find a tracking number for a previously created shipment:
Yes, you can receive an e-mail notification once your shipment has been delivered by signing up to our E-mail Notifications feature on the Tracking Details page. You can also sign up for an e-mail notification when creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI). Learn more about our E-mail Notifications.
When creating a shipment using our Automated Shipping Solutions (Purolator E-Ship Online (ESO), Purolator E-Ship Server (ESS), or Purolator E-Ship EDI), you can subscribe to our E-mail Notifications and request to receive exception notifications. Learn more about our E-mail Notifications.
The arrival time of your package will depend on the service selected by the shipper. To see a list of our suite of services and their delivery timeframes, visit our Shipping Services page. When tracking your shipment, the Tracking Details page will indicate the estimate date of delivery.
To update an address on a shipment, please contact us via Live Chat or through our Customer Support Centre.
To have your shipment redirected to a different address, please contact us via Live Chat or through our Customer Support Centre.
For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. For alternate arrangements, please contact us via Live Chat or through our Customer Support Centre. Additional charges may apply.
To protect customer privacy, authentication is required to view a shipment's Proof of Delivery (POD). While basic shipment information can be viewed by anyone who enters the shipment's Tracking Number/PIN, the POD contains private recipient information, such as the pickup and delivery address, and delivery signature.
To view the POD, the following information must be provided:
Please note: Shipments using a manual bill of lading will require additional processing time before the POD is available.
Enter up to 75 tracking numbers / PINs or tracking references in the box below.
To view the statuses of other packages within this shipment, please track each package individually.
For more information about where to pick up your shipment, please select Live Chat at the top of the screen or call 1 888 744-7123.