Proactive Notification is a feature that improves shipment visibility by sending proactive e-mail notifications, which include “ Exceptions” and “Delivery”.
Purolator E-Ship® Online (ESO)
As of March 5, 2012, this feature is available to all customers using ESO.
Purolator E-Ship® Server (ESS)
This feature is available to a select group of customers using ESS. In spring 2012, the Proactive Notification feature will be available to all ESS customers as well. If you would like to have access to the Proactive Notification feature now, please contact your Account Executive to set you up.
This new feature can be accessed through our online shipping systems, Purolator E-Ship Online using your login information and Purolator E-Ship Server.
Proactive e-mail notifications contain the sender name, recipient name (if provided), reason for the e-mail, the shipment/delivery status, and the new estimated delivery day/time (if applicable). The type of e-mail notifications that you can send and/or receive are:
Once you start shipping using the Proactive Notification feature, the system will automatically notify the recipients you entered via e-mail of any exceptions or delays and deliveries, based on your selection.
No. Users will only receive e-mail notifications when the estimated delivery time/day changes. For instance, if two changes to a shipment’s status occur on the same day, a second e-mail notification will only be sent if the second status change results in a delay over and above the first status change.
Customers can unsubscribe from receiving notification e-mails (for a specific shipment only) by clicking on the “Unsubscribe” link at the bottom of the e-mail.
A Customer Service Professional, that can be reached at 1 888 SHIP-123, can also unsubscribe customers for an existing shipment only. Purolator has no control over who can add you to notification e-mails. If you receive e-mail notifications on a regular basis, you must contact the creator of the shipment directly and ask to be removed as a contact. At the top of the notification e-mail you will find the identity of the shipment creator. The creator of the shipment will need to update their default e-mail settings of the Proactive Notification feature in the settings section within their account.
Login to ESO to try this feature now.
To try this feature on ESS, contact your Account Executive or call 1-800-459-5599.