We are currently experiencing service disruptions across the network due to severe weather and a significant increase in volume. We are actively working to resolve the issues and restore normal service as quickly as possible.
Consequently, our Customer Care team is receiving an influx of inquiries. Our team is working hard to respond to all customer calls and social media messages, but you may experience delays in response times. When tracking your shipment, we encourage you to sign up for notifications, so we can email you the moment the status of your shipment changes.
For immediate customer assistance, our virtual assistant is available to help you 24 hours a day, 7 days a week. Visit our website at purolator.com and click on the Chat button to use our virtual assistant to track shipments and process self-serve requests such as updating an address or requesting a Hold for Pick Up. Our virtual assistant can also schedule pickups for you.
We appreciate your patience and apologize for any inconvenience this may cause.
Last updated: Dec. 24, 2024
