Some of our customers may receive emails and text messages that appear to be from a Purolator account or phone number, asking for personal or financial information. These messages are not from Purolator.
We are investigating to determine the origin of these messages – which are likely part of fraudulent phishing (false emails) or smishing (false text messages) campaigns.
If you receive such an email or a text message, please do not click on any links or respond to the message.
Additionally, here are some points to consider to help protect yourself against fraud:
- If you don’t recognize a hyperlink sent to you, don’t click on it.
- Double check spelling – fraudulent hyperlinks using common names and words are often misspelled, even by one letter. If you notice an error like this, do not click on the link.
- Remember, if you receive an email from a Purolator email address requesting the below information, the email is likely not coming from a legitimate source:
- Credit card or banking information (e.g., account numbers or passwords).
- Updated account information related to invoicing or account payments.
- Electronic/wire money transfers in exchange for shipments to be delivered.
If you are suspicious about the validity or origin of message from Purolator, prior to opening or responding to a message, please contact us by telephone at 1 888 SHIP-123 to verify that someone from Purolator sent it.
Additionally, please report these types of emails and text messages to your local police agency or the Canadian Anti-Fraud Centre.
We appreciate your understanding.
Posted: July 7, 2023