Service Alerts & Updates

Due to the current situation throughout Ukraine and Russia, effective immediately, our service to the regions has been suspended until further notice.

Due to heavy volume and limited access to ground transportation systems, Purolator Ground® shipments destined to and from Vancouver Island and Interior B.C. are experiencing delivery delays of approximately one to two days. 

Over the past year, Purolator has helped our customers adapt to the unprecedented impacts COVID-19 has had on consumers and businesses of all sizes across the globe.

Purolator is aware of several individuals who have received job offers after having applied for jobs posted to a fraudulent website that appears to mimic the Purolator careers page. The job postings and subsequent offer letters are not from Purolator. We believe this is likely part of a fraudulent phishing campaign. We are investigating the situation and have worked with authorities to take down the offending website. We have also contacted the Canadian Anti-Fraud Centre.

One or more Peak Surcharge(s) will apply to any shipment or piece travelling through Purolator’s network using a corresponding Applicable Service during the identified Peak Period, in accordance with the details described below.

Please be advised Purolator is making certain modifications to our Purolator Terms and Conditions of Service, by way of an Amendment, effective Sept. 13, 2021. Amendment No. 1, forming part of Purolator’s Terms and Conditions, will be available on the Terms and Conditions of Service page on Aug. 27, 2021.

Over the past year, Purolator has helped our customers adapt to the unprecedented impacts COVID-19 has had on consumers and businesses of all sizes across the globe. We are proud of the critical role we played in the transportation and delivery of essential goods to, from and throughout Canada, and we look forward to continuing this work to keep the flow of critical goods moving.

Purolator is aware that some customers have received an email and/or text message that appears to be from Purolator account or phone numbers. This email or text message (and any others like it) are not from Purolator. Our contact information is being spoofed, which is the sending of messages with a forged sender address.

Effective April 6, 2021, our on-time delivery guarantees for all domestic, U.S. and international Purolator Express® services are reinstated.

May 6, 2022 - Purolator is committed to continually improving our infrastructure to better serve our customers. We will soon be upgrading our IT infrastructure to build stronger, more integrated online shipping systems.