Stay Up-To-Date With Service Alerts | Purolator

Stay informed of service disruptions with our up-to-date service alerts

Service alert: Resumption of Ground service from Ontario, Quebec and Atlantic provinces, westbound into B.C.

The flooding and road closures throughout British Columbia have resulted in extreme impacts to th

Consumer Alert: Fraudulent representation of Purolator careers website

Purolator is aware of several individuals who have received job offers after having applied for jobs posted to a fraudulent website that appears to mimic the Purolator careers page. The job postings and subsequent offer letters are not from Purolator. We believe this is likely part of a fraudulent phishing campaign. We are investigating the situation and have worked with authorities to take down the offending website. We have also contacted the Canadian Anti-Fraud Centre.

Peak Surcharges

One or more Peak Surcharge(s) will apply to any shipment or piece travelling through Purolator’s network using a corresponding Applicable Service during the identified Peak Period, in accordance with the details described below.

Amendment to terms and conditions effective Sept. 13, 2021

Please be advised Purolator is making certain modifications to our Purolator Terms and Conditions of Service, by way of an Amendment, effective Sept. 13, 2021. Amendment No. 1, forming part of Purolator’s Terms and Conditions, will be available on the Terms and Conditions of Service page on Aug. 27, 2021.

Purolator 2021 rate adjustment: Customer experience and innovation

Over the past year, Purolator has helped our customers adapt to the unprecedented impacts COVID-19 has had on consumers and businesses of all sizes across the globe. We are proud of the critical role we played in the transportation and delivery of essential goods to, from and throughout Canada, and we look forward to continuing this work to keep the flow of critical goods moving.

Customer alert: Fraudulent email and text message representation of Purolator

Purolator is aware that some customers have received an email and/or text message that appears to be from Purolator account or phone numbers. This email or text message (and any others like it) are not from Purolator. Our contact information is being spoofed, which is the sending of messages with a forged sender address.

Service alert: High-volume period service update

Effective April 6, 2021, our on-time delivery guarantees for all domestic, U.S. and international Purolator Express® services are reinstated.

Purolator 2021 rate adjustment for LTL (Freight) services

Effective Jan. 1, 2021, Purolator will implement a rate adjustment for LTL (Freight) services of a general list rate increase of 5.9 per cent. The new LTL Rate Guide will be available on the Shipping Rates, Zones & Service Guides page of purolator.com at that time.