Service Alerts & Updates

Updated rates will be in effect as of Jan. 1, 2023.^* Rate changes allow us to tailor our business needs, while enhancing our network and delivery options for our customers.

One or more Peak Surcharge(s) will apply to any shipment or piece travelling through Purolator’s network using a corresponding Applicable Service during the identified Peak Period, in accordance with the details described below.

Throughout Canada, ongoing extreme seasonal weather events can potentially cause disruptions to our service, resulting in uncontrollable service delays. 

As of Aug. 20, 2022, we are resuming our pre-pandemic process to capture a written signature for the delivery of all Signature Required shipments. Customers will be asked to provide a written signature on the courier’s scanner at time the package is being delivered.

Due to the current situation throughout Ukraine and Russia, effective immediately, our service to the regions has been suspended until further notice.

Over the past year, Purolator has helped our customers adapt to the unprecedented impacts COVID-19 has had on consumers and businesses of all sizes across the globe.

Purolator is aware of several individuals who have received job offers after having applied for jobs posted to a fraudulent website that appears to mimic the Purolator careers page. The job postings and subsequent offer letters are not from Purolator. We believe this is likely part of a fraudulent phishing campaign. We are investigating the situation and have worked with authorities to take down the offending website. We have also contacted the Canadian Anti-Fraud Centre.