Service Alerts & Updates

Due to heavy traffic congestion throughout Quebec caused by the lane closures on the Pierre-Laporte Bridge for construction from July 27 to 7 and Aug. 8 to 18, we will experience service delays during these times.

Purolator is aware that some customers have received an email and/or text message that appears to be from Purolator account or phone numbers. This email or text message (and any others like it) are not from Purolator. Our contact information is being spoofed, which is the sending of messages with a forged sender address.

Effective April 6, 2021, our on-time delivery guarantees for all domestic, U.S. and international Purolator Express® services are reinstated.

Purolator continues to experience extraordinary Peak Season volumes, with unprecedented demand for our transportation services, causing a surge in residential deliveries and special handling services. As a result, we continue to make strategic investments across our network to increase our ability to meet our customers’ service expectations.

Effective Jan. 1, 2021, Purolator will implement a rate adjustment for LTL (Freight) services of a general list rate increase of 5.9 per cent. The new LTL Rate Guide will be available on the Shipping Rates, Zones & Service Guides page of purolator.com at that time.

April 16, 2021 - Purolator is committed to continually improving our infrastructure to better serve our customers. We will soon be upgrading our IT infrastructure to build stronger, more integrated online shipping systems.