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Service Alerts & Updates

Stay informed of service disruptions with our up-to-date service alerts

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Updated Purolator Terms and Conditions of Service in effect June 7, 2021

Effective June 7, 2021, we have implemented changes to the Purolator Terms and Conditions of Service. An updated version of the Purolator Terms and Conditions of Service is available on purolator.com.

Customer alert: Fraudulent email and text message representation of Purolator
Purolator is aware that some customers have received an email and/or text message that appears to be from Purolator account or phone numbers. This email or text message (and any others like it) are not from Purolator. Our contact information is being spoofed, which is the sending of messages with a forged sender address.
Service alert: High-volume period service update
Effective April 6, 2021, our on-time delivery guarantees for all domestic, U.S. and international Purolator Express® services are reinstated.
Peak Surcharges
Purolator continues to experience extraordinary Peak Season volumes, with unprecedented demand for our transportation services, causing a surge in residential deliveries and special handling services. As a result, we continue to make strategic investments across our network to increase our ability to meet our customers’ service expectations.
Purolator 2021 rate adjustment for LTL (Freight) services
Effective Jan. 1, 2021, Purolator will implement a rate adjustment for LTL (Freight) services of a general list rate increase of 5.9 per cent. The new LTL Rate Guide will be available on the Shipping Rates, Zones & Service Guides page of purolator.com at that time.
We are upgrading our system to serve you better
April 16, 2021 - Purolator is committed to continually improving our infrastructure to better serve our customers. We will soon be upgrading our IT infrastructure to build stronger, more integrated online shipping systems.