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We've got resources to help you ship with confidence.

FAQs

Online: To open an account, click on Register Now and choose 'Open a Purolator Business Account.'

By phone: Call us at 1 888 SHIP-123 and choose option 3. We can set up your account right on the phone.

Shipping without an account is easy using Purolator E-Ship® Now. Simply go to ‘Ship as a guest’ to get started. For step by step instructions, download the Quick Start Guide.

We have over 1,300 convenient shipping locations across Canada. Find a shipping location near you.

To track the status of a shipment, from pickup to delivery, with real-time tracking information, click on Track a Shipment and enter a tracking number (PIN) or reference. You can also contact us or speak with a representative via Chat.

When tracking your shipment, the Tracking Details page will indicate the estimated date of delivery. The arrival time of your package will depend on the service selected by the shipper. To see a list of our suite of services and their delivery timeframes, visit our shipping services page.

For a residential delivery, a notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at our shipping location for a maximum of five business days. Some exceptions may apply.

For alternate arrangements, please contact us via Chat or through our Customer Support Centre. Additional charges may apply.

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1 How to ship
How to Ship

Find out how shipping with Purolator works in five easy steps. We'll give you an overview of what to do and what you will need.

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How to Package Your Shipment

Proper packaging helps ensure we can deliver our shipments on time and in great condition. Follow these guidelines for a perfectly-packed package every time.

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Man packaging shipment
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Holiday Shipping and Peak Season Planning
Holiday Shipping and Peak Season Planning

Stay ahead of the curve and be well prepared for your busy holiday season. Check out our holiday tips and resources, send-by dates, and more.

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Useful Links & Documents

Some shipments require extra services and fees. You can access the most frequently used documents by our customers here.

Purolator Service Guide

Download guide

Purolator Rate, Zone and Service Guides

Quickly and accurately calculate your shipping costs to destinations in Canada, the U.S. and internationally.

Download General Service Guide

Need help with your shipment?

If you have questions, you can live chat, email or call us to get the answers you need.

Contact us