Some of our customers may receive a text message sent by scammers impersonating Purolator urging recipients to click a link to confirm their address details. These messages are not legitimate and are not coming from Purolator.
We are actively monitoring this smishing (false text messages) campaign, and we have filed a report with the Canadian Anti-Fraud Centre.
If you receive such a text message, please do not click on any links or respond to the message. If you have already clicked the link, we suggest you run a malware scan and contact your bank if any sensitive information was shared.
If you are expecting a delivery, please use purolator.com to track shipments and update your address.
Additionally, here are some points to consider to help protect yourself against fraud:
• If you do not recognize a hyperlink sent to you, do not click on it.
• Double check spelling – fraudulent hyperlinks using common names and words are often misspelled, even by one letter. If you notice an error like this, do not click on the link.
• Remember, if you receive an email, social media message, WhatsApp message or text from “Purolator” requesting the information below, the message is likely not coming from a legitimate source:
• Credit card or banking information (e.g., account numbers or passwords).
• Updated account information related to invoicing or account payments.
• Electronic/wire money transfers in exchange for shipments to be delivered.
Purolator does not request the above information (e.g., credit card, banking, account, money transfers) from customers through email, text messages, social media messages or WhatsApp.
If you are suspicious about the validity or origin of message from Purolator, prior to opening or responding to a message, please contact us by telephone at 1 888 SHIP-123 to verify that someone from Purolator sent it.
Additionally, please report these types of emails and text messages to your local police agency or the Canadian Anti-Fraud Centre.
We appreciate your understanding.
Posted: April 24, 2025
