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If you require assistance completing this form, please call 1 800 461-0540.

Retain all damaged freight and packaging including inner packaging until claim is finalized. Please note that all claims will be evaluated pursuant to Purolator Terms and Conditions of Service.

You can file a claim for shipments that are damaged, lost, or missing content. If you require assistance completing this form, please call 1-800-461-0540.

To get a refund on shipping charges, please contact us via live chat or by calling 1-888-744-7123.

If the shipment is damaged and valued at over CAD$500, or you require assistance completing this form, please call 1 800 461-0540.

Retain all damaged freight and packaging including inner packaging until claim is finalized. Please note that all claims will be evaluated pursuant to Purolator Terms and Conditions of Service.

  • 1 Current Claim Information
  • 2 File Upload
  • 3 Complete
Claim
Has a trace case been initiated for the shipment?

Did the lost shipment contain personal information? (NOTE: This does not include information found on the outside of the shipment). Please consult our Privacy Statement by clicking here.

Please note that by selecting “Lost shipment”, you are required to have opened a case to trace this lost shipment prior to completing this form. To open a case, please contact us via our Virtual Assistant or call us at 1 888 SHIP-123.

Packaging Information
Select the type of damage to the contents of the shipment
(Select all that apply)
Select the type of damage to the outer packaging
(Select all that apply)
Select any packaging materials that were included
(Select all that apply)
Claimant Information
Claimant Address