To open a Purolator Freight Account, please contact your Account Executive, 1 888 302-8819 or email us at [email protected].
Once you have set up your freight account, please contact our Technical Support team at 1-800-459-5599 to set up a login ID and password for your online account so that you can ship online.
Purolator Freight provides both TL (truckload) and LTL (less-than-truckload) freight services in Canada. Our Expedited service offers fast, time-definite delivery and our Standard Freight is an economical option for less time-sensitive shipments. For more information on our Freight Services, click here.
We can help manage the import of goods into and export of goods out of North America and facilitate delivery into the Canadian market with our International Freight Forwarding Solution. For global manufacturers, we pick up shipments offshore and load containers onto ocean liners for delivery to Canadian ports of entry, where containers are picked up and quickly moved into our logistics network for distribution into the Canadian market. To learn more, visit our Import & Export with Cross-Border Logistics page.
Purolator offers freight shipping to the U.S. with our Cross-Border TL/LTL services. Our network of hubs
in the U.S. and Canada can manage both outbound and inbound Freight shipments.
To learn more, visit our Import & Export with Cross-Border Logistics page.
Details of Purolator’s freight shipping terms and conditions can be found in our Purolator Terms and Conditions of Service.
Freight shipments require a Purolator shipping label or Purolator-approved bar code shipping label as well as a bill of lading. For information on how to properly label your freight shipment, see our Pallets page.
For details regarding a freight shipment, contact our Customer Quality Specialist department at 1 888 302-8819.
To better understand your freight invoice, please contact our billing team at 1 888 302-8819 or email at [email protected]. If there is a commodity description on your invoice that you don’t understand, you can view our Invoice Legend - Freight Services.
To view what shipments were created using the Purolator Freight®, log in and click on Track and then select the date range. Once you enter the date range, click Display Results. All of the freight shipments created in the date range entered will display on the screen. To download your shipments summary page, click the Download button to view the results in a CSV format.
For additional support using our Virtual Assistant, select the “Chat” button at the top right side of the Purolator.com website or contact Customer Service at 1 888 SHIP-123.
Please contact our Freight department by email at [email protected][dot] com or call us at 1-888-302-8819 for freight shipment-related queries.
When creating labels on Purolator.com, you can select Ship & Track and select create a Freight Shipment.
Ready to take the next step?
Talk to us today about your importing and exporting needs, and how our international logistics and supply chain management solutions can help.
Call us at: 1-855-268-8255 or email us at: [email protected]
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To better understand your freight invoice, please contact our billing team at 1 888 SHIP-123 (Option 3). If there is a commodity description on your invoice that you don’t understand, you can view our Invoice Legend - Freight Services.