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Purolator Virtual Assistant

Online shipping

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For email support click here Please allow up to 72 hours for a reply.


Due to increased volumes, our email response times are currently between three to five business days. For immediate assistance our new virtual assistant is available to help you 24 hours a day, 7 days a week. Click on the Chat button at the top of the page to use our virtual assistant to track shipments and process self-serve requests such as Address Correction, Redelivery and Hold for Pick Up today.

Purolator Virtual Assistant

Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.

Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!

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Customer Service
1-888-SHIP-123 (1-888-744-7123)

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