Start a chat, or call our customer service and support hotlines.
Purolator has experienced an unprecedented demand for our transportation services. We anticipate this high demand to continue through the holiday season. Read more.
For email support click here Please allow up to 72 hours for a reply.
Purolator Virtual Assistant
Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.
Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!
Check out this guide to learn more ways our Virtual Assistant can help you.
Give us a call
Customer Service
1-888-SHIP-123 (1-888-744-7123)
Mon-Fri 7AM - 9PM
Sat & Sun 8AM - 8PM
TTY for the Hearing Impaired
1-800-561-7876
Technical Support
1-800-459-5599
Mon-Fri 7AM - 9PM ET
Freight Customer Service
1-888-302-8819
Mon-Fri 7AM - 9PM ET
Get help from us on Twitter!
Tweet us 24/7 @PurolatorHelp when you have a question or need assistance.
