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Purolator has experienced an unprecedented demand for our transportation services. We anticipate this high demand to continue through the holiday season. Read more.

Service alert!

We are experiencing a technical issue that is causing a delay in shipment status updates in our online tracking platforms. This means that a shipment could be picked up or delivered but will not display as such when tracked online. Additionally, we are currently experiencing a high volume of calls to our Contact Centre resulting in longer wait times. We apologize for this inconvenience, and we are working to resolve the issue as quickly as possible.

New automated options for scheduling pickups

Our telephone systems are being modernized to serve you better. Scheduling pickups can now be done via our Virtual Assistant Chat tool, or on our mobile app available for download on Android, or iOS.

Purolator Virtual Assistant

Chat Now

Phone

1 888 SHIP-123

For email support click here Please allow up to 72 hours for a reply.

Purolator Virtual Assistant

Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.

Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!

Check out this guide to learn more ways our Virtual Assistant can help you.

Chat now