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Our email response times are currently between three to five business days. For immediate assistance, our virtual assistant is available to help you 24 hours a day, 7 days a week. Click on the Chat button at the top of the page to use our virtual assistant to track shipments and process self-serve requests such as Address Correction, Redelivery and Hold for Pick Up today. You can also report a fraud using our virtual assistant by stating you would like to submit a feedback.