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Company expands shipping and pick-up locations in time for busy holiday season

TORONTO, Nov. 2, 2020 — Purolator today announced multiple network investments to meet an expected 20 per cent jump in peak-season demand compared to 2019. These include a significant increase in customer access points through new strategic partnerships, an expansion of its fleet of Mobile Quick Stop trucks and new innovative services to enhance health and safety during the COVID-19 pandemic.

“Purolator has a year-round process for managing periods of significant volume fluctuations, and this approach has enabled our team to adapt quickly during the pandemic to meet the needs of businesses and consumers,” said John Ferguson, President and CEO, Purolator. “During this year’s ‘peak’ season, we expect to pick up and deliver over 46 million packages, averaging 1 million processed each business day. We are ready to deliver for our customers and continue to invest in network capacity to provide safer, simpler and more convenient ways for Canadians to ship and receive packages.”

Increased access points for shipment drop-off and pickup
Purolator has brought its total access points to 1,650 (a 30 per cent increase) through new strategic partnerships:

  • New package pick-up and drop-off locations at 135 Michaels retail stores across Canada, offering consumers more convenience in time for the holidays
     
  • More Mobile Quick Stop trucks, now in a total of 30 locations across the country. These include:
    • New locations at select Lowe’s and Reno-Depot stores across the country, as well as at Metrolinx GO Transit stations throughout the Greater Toronto Area (GTA)
    • A new apartment-building solution allowing customers to safely receive deliveries from a Mobile Quick Stop truck parked outside their building, bringing package pickup closer to consumers in densely populated areas

New innovative services that support health and safety through self-serve options
In addition to its contactless-delivery methods executed earlier this year, the company is also launching new services to augment physical-distancing solutions during the pandemic:

  • Quick Stop Kiosks — launched last holiday season — expanded to 12 locations across the country for contactless shipment drop-offs. These include:
    • New locations at select Purolator Shipping Centres, select Michaels retail locations and select Metrolinx GO Transit stations throughout the GTA (with more to come in 2021)
    • Canada’s first contactless one-stop-shop for self-serve package drop-off and pick-up service at the Atrium on Bay retail and office complex in downtown Toronto
       
  • Parcel lockers at its busiest terminals for 24/7 shipment pickup and to increase consumer convenience and safety
     
  • Curbside pick-up service at 51 Purolator Shipping Centres and 135 Michaels stores across the country

Customers can find more information, including the location of Purolator’s new access points, by using the Locator Tool on purolator.com.

Fast facts

  • This peak season (Nov. 1 to Dec. 24), Purolator expects to process 46 million packages, roughly a 20 per cent increase over 2019.
     
  • Purolator expects to process 1.3 million pieces on Black Friday (more than a 25 per cent increase over 2019) and 6.7 million more pieces the week of Cyber Monday (an 18 per cent increase over 2019).
     
  • Influenced by Cyber Monday, Purolator expects to process more than 6.7 million pieces, averaging 1.3 million per day (Monday to Friday) during Purolator’s busiest week of the year — Nov. 29 to Dec. 5.
     
  • On its busiest day of the year, Nov. 30, the company expects to process 1.4 million pieces, almost 20 per cent more than in 2019.
     
  • Since the onset of the global COVID-19 pandemic, Purolator’s overall delivery stops are up 40 per cent (packages up almost 25 per cent). Residential deliveries have increased approximately 50 per cent.

The announcement forms part of Purolator’s five-year, $1B delivering the future growth and innovation plan, accelerated during the pandemic to meet the needs of Canadians. The company has grown its workforce by a total of 2,500 employees leading up to holiday season and is continuing to make key investments to service increased demand this holiday season and in the long term.

About Purolator
Purolator Inc. is a leading integrated freight, package and logistics solutions provider in Canada. Celebrating almost 60 years of delivering its customers' promises, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 13,000 of its employees live, work and play. For more information, visit purolator.com.

Media contact
Courtney Reistetter
Senior Manager, Corporate Communications Purolator
416 407-5424
[email protected]