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Purolator has experienced an unprecedented demand for our transportation services. We anticipate this high demand to continue through the holiday season. Read more.

New automated options for scheduling pickups

Our telephone systems are being modernized to serve you better. Scheduling pickups can now be done via our Virtual Assistant Chat tool, or on our mobile app available for download on Android, or iOS.

Tracking & General Inquiries

Billing & Invoice Inquiries

Technical Support

International
Shipping

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Update your account

Sales & Other Inquiries

Sales

Media Requests

Logistics Inquiries

Purolator Virtual Assistant

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Phone

1 888 SHIP-123

For email support click here Please allow up to 72 hours for a reply.

Purolator Virtual Assistant

Purolator’s Virtual Assistant can answer questions from “Where is my package” to “Where can I pick up my shipment”. You can also submit requests such as changing a delivery address or even sending a package at a more convenient location for pick up.

Our Virtual Assistant is available to you 24/7. If our Virtual Assistant can’t resolve your request, it will help direct you to someone who can!

Check out this guide to learn more ways our Virtual Assistant can help you.

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