Purolator has experienced an unprecedented demand for our transportation services causing a surge in residential deliveries and special handling services. We anticipate this high demand to continue through the upcoming holiday season. As such, we are making operational adjustments – including delivering residential shipments throughout weekends – to effectively service our customers.
Throughout this period of exceptionally high shipping volume, we are experiencing the follow service impacts:
- Effective May 7, 2020, until further notice, temporary suspension of our on-time delivery guarantees for all Purolator Express® services (i.e., Canadian and U.S. and international services).
- Purolator Ground® shipments will experience a delay of one to three days (inclusive of weekends).
- Shipments that require our Special Handling service will experience delays of four to seven days (inclusive of weekends).
- Shipments destined to businesses closed as a result of government COVID-19 prevention measures will be returned to shippers or held for pickup, depending on location. All shipments will be scanned as “Receiver unavailable - Temporary closure for pandemic” when customers track shipments online. Please track online for the status of your specific shipment.
We are working to process all volume as quickly as possible, while prioritizing critical healthcare and Purolator Express® shipments.
Please use our online tools on the home page of purolator.com to Ship Now, Track a Shipment, Pay a Bill, Get an Estimate and Chat with our virtual assistant. The virtual assistant can also action requests like address corrections and shipment redirects and redeliveries. These tools can do the same functions our customer care representatives are able to do over the phone – 24 hours a day, seven days a week.
Updated: Nov. 26, 2020