Purolator Inc.

Updates & Service Alerts

  • Updated refund or credit terms for Purolator service guarantees
    Effective Jan. 1, 2019, Purolator has made changes to our Refunds for Service Guarantees process.

  • Service delays
    Due to extreme high shipment volume to be processed throughout this week and winter weather causing late air and linehaul arrivals, we are experiencing delivery delays of one to two days across the country.

  • Service changes during holiday season
    Due to increased shipment volume during the holiday season, effective Nov. 26, 2018, until further notice, Purolator is extending our guarantee on time-definite services by 90 minutes.

  • Special Handling surcharges during peak season
    Purolator strives to provide the service you expect with every shipment we deliver.

  • Important Security Update
    Purolator is committed to protecting our customers by meeting the most current security requirements when transmitting shipment data.

  • Upgrading our infrastructure to serve you better
    We will soon be upgrading our IT infrastructure to build stronger, more integrated online shipping systems.

  • Customer alert: Fraudulent Purolator emails
    It has come to Purolator’s attention that some customers have received fraudulent emails that appear to be from Purolator accounts. These emails have come from the following email accounts: Post tracking Purolator and Post member. One indicates that the customer has a packet waiting for them at...

  • Important information regarding Purolator Track by Reference feature
    Please note we have been experiencing technical difficulties with the Track by Reference feature on our website. We are working to resolve the issue.

  • Revised Terms and Conditions of Service are now in effect
    July 1, 2016 – As of July 1, 2016, revised Purolator Terms and Conditions of Service are now in effect.