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Purolator Business Rewards® Program: Terms and Conditions

Application of the Program Terms and Conditions

These terms and conditions (“Program Terms and Conditions”) govern the participation of all Purolator business account customers who are enrolled in the Purolator Business Rewards Program (“Program”).  Tendering Shipments to Purolator at a Base Discount (as defined below) constitutes your acceptance of these Program Terms and Conditions.  If you do not agree to these Program Terms and Conditions, it is your responsibility to advise Purolator that you wish to unenroll from the Program.  Purolator reserves the right to make any additions, deletions or modifications to these Program Terms and Conditions at any time.

The Purolator Terms and Conditions in effect at the time a Shipment is tendered to Purolator (including payment terms and limitations on our liability described in the Purolator Terms and Conditions) apply to such Shipments.

Enrollment and Participation

You must have an Approved Account Number in good standing, as determined by Purolator in its sole discretion, at the time of enrollment to participate in the Program.  Further, your Approved Account Number must remain in good standing each Fiscal Month in order to continue to participate in the Program.

  • If you have not yet opened a Purolator small-medium business account, you can sign up through our website at purolator.com or purolatorforsmallbusiness.com or by calling 1 888 529-9777.  When you register online, you will also be asked to register for Purolator E-Ship® Online (ESO) our online shipping portal.  Purolator is not responsible for enrollment forms that are lost, misdirected or completed incorrectly.
  • If you have already signed up for a Purolator small-medium business account but have not yet received your account number, you can check the status of your application by calling our Small Business Sales Professionals at 1 888 529-9777.

If you opened a Purolator small-medium business account at any time prior to May 28, 2012, you have not been automatically enrolled in the Program unless your account was opened under a special promotion providing for automatic enrollment into the Program upon expiry of such promotion.  If you wish to enroll, please complete the enrollment form at purolatorbusinessrewards.com or contact our Small Business Sales Professionals at 1 888 529-9777.  Purolator is not responsible for enrollment forms that are lost, misdirected or completed incorrectly.  Your enrollment in the Program may take up to the end of the third (3rd) Business Day after your enrollment form is received by Purolator to be activated (the “Actual Date of Enrollment” and, together with the Automatic Date of Enrollment, the “Date of Enrollment”).  If there is any dispute as to your Date of Enrollment, Purolator’s records will govern.

You may leave the Program at any time. To unenroll, please contact our Small Business Sales Professionals at 1 888 529-9777.

Base Discounts

You may receive a base discount of 5%, 10%, 15%, 20%, 25% or 30% off of the List Rates (the “Base Discount”) as determined by Purolator in accordance with these Program Terms and Conditions.

The Base Discount will be calculated as follows: at the end of each Fiscal Month, Purolator will sum the shipping revenue it has received from your Eligible Shipping Charges over the immediately preceding six (6) Fiscal Months (the “Assessment Period”), divide such revenue by the number of Business Days in the Assessment Period, and multiply such average shipping revenue per day by the number of Business Days in the immediately preceding twelve (12) Fiscal Months, the product of which will be your estimated annual shipping revenue with Purolator. Your estimated annual shipping revenue will be used to determine your Base Discount for the upcoming Fiscal Month as follows:

Base Discount Table

Estimated Annual
Shipping Revenue

Estimated Monthly
Shipping Revenue

Base Discount

Under $0.01

Under $0.01

0%

$0.01 to $2,999.99

$0.01 to $249.99

5%

$3,000.00 to $5,999.99

$250.00 to $499.99

10%

$6,000.00 to $11,999.99

$500.00 to $999.99

15%

$12,000.00 to $17,999.99

$1,000.00 to $1,499.99

20%

$18,000.00 to $23,999.99

$1,500.00 to $1,999.99

25%

Over $24,000

Over $2,000.00

30%

Calculated by dividing the estimated annual shipping revenue by twelve (12) months

At the beginning of each Fiscal Month, Purolator will apply the applicable Base Discount, on a per Eligible Shipment basis, to the Eligible Shipping Charges incurred under your Approved Account Number (the “Discounted Amount”).  The Discounted Amount will be reflected on your invoice.  Due to the discrepancy between shipping dates, billing cycles and the calculation of the Base Discount (which is based on a Fiscal Month), you may not be billed for all Eligible Shipments in the same calendar month in which such Shipments occurred.  No Program discounts will be applied to any shipping charges incurred prior to your Date of Enrollment.

If you do not have a six (6) Fiscal Month shipping history with Purolator immediately prior to your Date of Enrollment, your Base Discount will be calculated in the same manner as described above.  New Program customers will not receive any Base Discount in their first (1st) Fiscal Month of shipping with Purolator, unless they are eligible for a Program-related discount or promotion in effect at the Date of Enrollment or they have established a six (6) Fiscal Month shipping history immediately preceding their Date of Enrollment.

Surcharge Discounts

Your Base Discount will also be applied to the following Purolator Specialized Service charges, administrative charges and shipping charges (as such terms are defined in the Purolator Terms and Conditions) that may be applied to a Shipment (“Approved Additional Charges”):

Purolator Specialized Service Charges

Chain of Signature
Dangerous Goods
ExpressCheque®
Saturday Service (Pick-up/Delivery)
Signature Required (Residential)
Special Handling

Administrative Charges

Manual Shipping

Shipping Charges

Beyond Point
Declared Value Surcharge
Multipiece®
Residential Delivery

The Collect and Third Party surcharges have been waived for all Purolator Business Rewards members.

Discretionary Discounts

You may, from time to time while you are enrolled in this Program, receive additional discounts or promotions as determined by Purolator in its sole discretion on Eligible Shipments (“Discretionary Discounts”).  Any Discretionary Discounts will either be applied in lieu of your Base Discount or in addition to your Base Discount.  Where such Discretionary Discount is applied at the Date of Enrollment or at any other time while you are enrolled in the Program, such Discretionary Discount will be applied in lieu of the Base Discount that you would have been entitled to receive under the Program for the period over which the Discretionary Discount applies.  Upon the expiry of such Discretionary Discount, your Base Discount will be calculated in the same matter as described above.  Where such Discretionary Discount is applied in addition to your Base Discount, Purolator will fix your Base Discount for the entire period over which the Discretionary Discount is offered to the Base Discount you were entitled to at the date the Discretionary Discount offer begins.  Please note that the terms of each Discretionary Discount for which you are eligible will be communicated to you at the time such Discretionary Discount is offered to you.

Invoice Errors or Discrepancies

You should call Small Business Sales Professionals at 1 888 529-9777 to report any Program-related errors or discrepancies on your invoice within 90 days of the date of the invoice, after which time you will be deemed to have accepted such invoice.  Purolator will investigate such reported Program-related errors and discrepancies and make any corrections, adjustments or modifications deemed necessary using the Base Discount that applied in the month in which the Shipment(s) to which the error or discrepancy relates occurred.

To report non-Program related errors or discrepancies on your invoice, please call the number on your invoice.

Restrictions

Unless you are eligible to receive Discretionary Discounts, the Base Discounts offered through this Program cannot be combined with any other Purolator discounts, promotions, rebate or reward programs, savings plans or waivers that may be available to you from Purolator or through any authorized Purolator representative. By participating in this Program you hereby: (i) agree to waive any non-Program discounts that you may have been entitled to receive from the Date of Enrollment, and (ii) acknowledge and agree that your enrollment in any other Purolator savings, reward, rebate or other similar type of program in which you may have previously been enrolled will cease to be effective at the Date of Enrollment.

Purolator reserves the right to remove you from the Program if you are authorizing others to ship Eligible Shipments under your Approved Account Number for the purpose of benefiting from the consolidation of such other Shipments that are tendered to us, or you are otherwise acting as an express delivery consolidator. For greater certainty, entities that are affiliated with the Approved Account Number may, with Purolator’s prior approval, be entitled to have their Purolator small-medium business account linked with such Approved Account Number to benefit from the combined revenue of all accounts for the purpose of determining the Base Discount. In addition, entities that have multiple Approved Account Numbers may, with Purolator’s prior approval, be entitled to have such Approved Account Numbers linked to benefit from the combined revenue of all accounts for the purpose of determining the Base Discount.

Associations and buying groups are also not eligible to participate in the Program.

Term of Program

The Program may be suspended, modified or terminated at any time.  Should the Program be suspended, modified or terminated, Purolator will advise you by posting a message at www.purolator.com.  Tendering Shipments to Purolator on or after the effective date of any suspension, modification or termination of the Program constitutes your acceptance of such suspension, modification or termination.

Purolator reserves the right to suspend, modify or terminate your participation in this Program, at any time and for any reason.  Purolator in its sole discretion will make all decisions regarding eligibility to participate in the Program.

Use of Personal Information

As a member of the Program, you consent to the collection and use of your personal information by Purolator for the purposes of administering the Program.  Your personal information will not be sold or used for any purpose other than in connection with the Program without consent. Purolator’s Privacy Statement is available at purolator.com or by calling 1 888 SHIP-123.

Applicable Law

The Program is governed by and will be construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.  Any cause of action arising under the Program must be instituted no later than two (2) years after the claim or cause of action arose in a court of competent jurisdiction in the City of Toronto. Void where prohibited by law.

Definitions

Unless otherwise defined in these Program Terms and Conditions, capitalized terms have the following meanings:

Approved Account Number” means an active Purolator small-medium business account in good standing, as determined by Purolator in its sole discretion.

Business Day” means Monday, Tuesday, Wednesday, Thursday and Friday and excludes all statutory holidays in the Province of Ontario.

Eligible Shipments” means Shipments tendered to Purolator under an Approved Account Number using any Purolator Express® or Purolator Ground® services set out in the Purolator Terms and Conditions.

Eligible Shipping Charges” means the List Rates in respect of Eligible Shipments and any Approved Additional Charges. For greater certainty, Eligible Shipping Charges do not include any service charges, administrative charges, shipping charges, surcharges, taxes, rebates, duties, or other additional charges (including fuel), other than the Approved Additional Charges, that may be associated with an Eligible Shipment and which may be described in the Purolator Terms and Conditions or Purolator Rate Guide.

Fiscal Month” means the period beginning on the last Sunday of a given calendar month and ending on the last Saturday of the immediately subsequent calendar month.

List Rates” means Purolator’s published list rates in effect as at the date of each Eligible Shipment, as may be amended by Purolator, available at purolator.com.

Purolator” means, unless otherwise specified, Purolator Inc. and its respective agents and subcontractors.

Purolator Terms and Conditions” means Purolator’s published Terms and Conditions of Service in effect at the time each Shipment is tendered to Purolator, as may be amended by Purolator, available at purolator.com.

Shipment” has the same meaning attributed to such term in the Purolator Terms and Conditions.