Purolator Inc.

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Your B2B customers are omni-channel ready. Are you?

When it comes to what B2B customers want, they’re clear on what is important:*

  • 78% say next day delivery
  • 77% say real-time online inventory information
  • 72% say self-servicing their account
  • 64% say scheduling delivery by time of day

They’re also looking for a B2C-like experience when shopping, checking out, receiving goods, returning orders and more. So how can today’s B2B retailers fine-tune supply chain strategies meet customer expectations and prevent attrition… profitably?

This complimentary white paper provides a practical roadmap to shaping an efficient B2B supply chain:

  • Increasing inventory visibility for customers and employees
  • The importance of same-day and next-day delivery
  • The benefits of ship-to-store and store-store shipping options
  • Reverse B2B logistics
  • Integrating data
  • How to profit from warehousing closer to the point of delivery
  • Choosing a 3PL that can consistently keep costs in check and customers happy

To learn more, download the white paper: Omni-channel retailing and your B2B supply chain.

*Source: Building the B2B Omni-Channel Commerce Platform of the Future, a commissioned study conducted by Forrester Consulting on behalf of Accenture and hybris, November 2014 of B2B companies in Canada, U.S., UK, France and Germany.