Oct. 22, 2014, Toronto, ON – Purolator is pleased to announce that it has been awarded the 2014 Exceptional Customer Service Experience Award in the Courier Services sector at the 16th annual Customer Service Professionals Network (CSPN) Annual Customer Service Staff Appreciation Awards Gala last night at the Mississauga Convention Centre.
CSPN’s Exceptional Customer Service Experience Award recognizes organizations based on four pillars of customer service: people, process, technology and procedures.
“Receiving the 2014 Exceptional Customer Service Experience Award is an incredible honour and reflects our core corporate value of being customer focused,” said Sandra MacLennan, Vice President, Customer Care. “Whether online, on the phone or face-to-face, delivering on our customers’ promises is at the heart of what we do every day.”
CPSN is focused on helping companies from various industry sectors, including government, finance, hospitality, retail, manufacturing and medical, provide the best possible customer experience.
To determine the winners, CSPN surveyed 6,000 customer service professionals regarding the top three organizations they believe deliver the best customer service experience in their respective industry sectors.
For more information on the awards, visit www.mycspn.com.
Purolator Inc. is Canada’s leading integrated freight, parcel and logistics solutions provider. Celebrating over 50 years of delivering its customers’ promises, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and around the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 12,000 of its teammates live, work and play.
For further information or to arrange an interview, please contact:
Manager, Corporate Communications
905 712-1084 ext. 23851