Purolator Ltd.

History

Purolator Corporate History

As a fully Canadian-owned and operated company, Purolator prides itself on its heritage.

2014

  • Launched Purolator LogisticsTM – solution that offers integrated logistics services to help customers improve overall supply chain efficiency, reduce distribution costs and improve speed to market.
  • Purolator Tackle Hunger® Week campaign raises the equivalent of 396,000 pounds of food for food banks across Canada.
  • Ranked in top 25 brands among Canadian consumers for fourth consecutive year in Marketing/Leger’s annual Corporate Reputation Survey.
  • Purolator Tackle Hunger received Sponsorship Marketing Council Canada’s first-ever Hall of Fame award.
  • Became official partner of the Ottawa REDBLACKS and Ottawa Fury FC, as part of an exclusive multi-year partnership with the Ottawa Sports and Entertainment Group (OSEG).

2013

  • Donated a refurbished curbside delivery vehicle to Neighbour 2 Neighbour Centre – a grassroots poverty-prevention organization that offers practical programs to the community of Hamilton Mountain.
  • Surpassed 2013 goal of helping to collect the equivalent of 1.1 million pounds of food in the 11th season of the Purolator Tackle Hunger® program.
  • In conjunction with Canada Post, Purolator International introduced PuroPost – an ecommerce shipping solution for U.S. businesses shipping to Canadian residential customers.
  • Awarded the Change Maker award by the Daily Bread Food Bank for Purolator’s contributions to the cause of fighting hunger across the country, including the Purolator Tackle Hunger® program.
  • Selected as the vendor of record for courier services for the Ontario government – delivering to, from and within Ontario.
  • Moved to a larger facility in Prince George to cater to growing business demand for Purolator’s services in Western Canada.
  • Ranked one of the top 25 brands among Canadian consumers since 2011 from the Marketing/Leger Corporate Reputation Survey.

2012

  • Became a sponsor of the Toronto International Film Festival (TIFF) for the second-year running, entrusted with helping to deliver the 10-day film festival, and year-round logistical needs at the TIFF Bell Lightbox.
  • Purolator introduced five hybrid electric vehicles (HEVs) to its Newfoundland and Labrador fleet, after a successful beta test for the province's distinct climate and terrain.
  • Purolator introduced a Proactive Notification feature on Purolator E-Ship® Online (ESO) and Purolator E-Ship® Server (ESS). This new feature provides quick, easy-to-understand and real-time e-mail updates to customers and their contacts about their shipment delivery status.
  • In celebration of its 10th Purolator Tackle Hunger® season, Purolator announced the donation of 10 refurbished curbsider delivery vehicles to select food banks across Canada.
  • Purolator renewed its sponsorship with hockey club Halifax Mooseheads.

2011

  • Purolator Freight® services offered to all Purolator customers who ship using Purolator E-Ship® Online (ESO).
  • Changed our company name from Purolator Courier Ltd. to Purolator Inc.; and Purolator USA, Inc. changed its name to Purolator International, Inc.
  • Became a sponsor of the Just for Laughs Festival in Montréal, the world’s largest and best known comedy event.  Became the presenting sponsor of the Just for Laughs francophone headline series – Les têtes d’affiche.
  • Announced a four-year sponsorship of Hockey Canada to support their logistical needs across the country and around the world.
  • Collaborated with SunEdison, the solar energy subsidiary of MEMC Electronic Materials, Inc., to develop industrial rooftop solar photovoltaic (PV) projects.
  • Won the Shipper’s Choice Award in the Courier category for surpassing industry benchmarks for performance excellence.
  • Extended our sponsorship of Maple Leaf Sports & Entertainment (MLSE), and for the first time in Toronto Maple Leafs’ history, a corporate logo (Purolator) appears on the front of the Maple Leafs practice jersey.
  • Filed patent for our Arc Flow Management computer software, which allows our company to optimize our sorting facilities by managing capacity and revenue levels in its chain of operations.
  • Became a sponsor of the Toronto International Film Festival (TIFF), entrusted with helping to deliver the 10-day film festival, and year-round logistical needs at the TIFF Bell Lightbox.
  • Purolator International is designated as a certified partner in the U.S. Department of Homeland Security’s Customs-Trade Partnership Against Terrorism (C-TPAT) program.
  • Opened Vaudreuil, a terminal in Québec, complete with a new Purolator Shipping Centre to further accommodate the growing needs of our customers in the region.
  • Dedicated teammates, customers and CFL fans across Canada participate in another record-breaking Purolator Tackle Hunger® campaign, raising the equivalent of more than 800,000 pounds of food for local food banks across Canada.
  • Extended our sponsorship of the Canadian Football League (CFL) and all CFL teams. These sponsorships enable us to continue the very successful Purolator Tackle Hunger program, which has delivered more than 4.5 million pounds of food to Canadian food banks since 2003.

2010

  • Celebrated 50 years of delivering Canada, and continues to expand our reach to more people, more businesses and more places across our country.
  • The Purolator Tackle Hunger® program raised the equivalent of over 700,000 pounds of food for local food banks across Canada, exceeding the previous season’s campaign by 29 per cent.
  • Recognized with three awards – Technology and Innovation, Leader of the Year and Employee of the Year by ContactNB, a New Brunswick-based industry association that fosters excellence in the contact centre industry.
  • Provided delivery and pickup for all documentation and packages going into and out of the various venues leading up to and during the 2010 Winter Games, including the delivery of approximately 800,000 tickets.
  • Launched a 2010 brand advertising campaign, celebrating the role of our network in helping deliver the Games.
  • Awarded the prestigious Sustainability Star for supporting the Olympic Village’s courier requirements during the Olympic Games with the Quicksider, our battery-operated electric vehicle.
  • Purolator USA’s Chicago and New York branches become Certified Cargo Screening Facilities (CCSF) by the Transportation Security Authority (TSA).

2000s

2009

  • Received a Customs-Trade Partnership Against Terrorism (C-TPAT) recertification membership approval (courier operations); helping secure Canada-U.S. borders.
  • Introduced a new dial-in experience with an upgraded Interactive Voice Response (IVR) system for customers calling 1 888 SHIP-123; a highly integrated and intuitive system that guides customers through self-serve channels.
  • Selected by the Ontario Ministry of Transportation and Ontario Trucking Association as one of 50 companies to test long combination vehicles (LCV), which consist of one tractor pulling two 53-foot trailers.
  • Launched a new advertising campaign promoting a network unlike any other as well as highlighting its role as the Official Courier for the Vancouver 2010 Olympic and Paralympic Winter Games.
  • Unveiled a new drop box; sporting a new look and structural design while further elevating our brand on the street.
  • Launched a personalized online portal available via purolator.com; making it easier and faster for customers to do business.
  • Expanded 211,000-square-foot Richmond hub becomes fully operational; featuring new conveyors and chutes, a state-of-the-art sortation system and new control room.
  • The fourth annual Purolator Tackle Hunger® Week raised more than 137,000 pounds of food for local food banks across Canada.
  • Purolator USA opened a new full-service processing facility in Farmingdale, N.Y.
  • Launched Purolator E-Ship® Web Services (EWS) market-wide; providing web services complementing customers’ e-business solutions. 
  • Expanded Purolator's U.S. and international guaranteed, time-definite services to include Purolator Express® U.S. 9AM, Purolator Express® U.S. 10:30AM, Purolator Express® International 9AM and Purolator Express® International 10:30AM.
  • Launched both Purolator Ground® 9AM and Purolator Ground® 10:30AM services.
  • Purolator Global Supply Chain Services® (GSC) opened its Martin Grove facility supporting GSC facilities in Richmond, B.C. and Montréal, Que.
  • Recognized in Security Magazine’s 2008 Security 500 report for the second consecutive year - ranked second in North America among only 12 Canadian organizations recognized in the 2008 results.
  • Introduced a “protect from freezing” heated less-than-truckload solution to freight customers.

2008

  • Recognized as one of Canada’s 10 Most Admired Corporate Cultures™ according to the 2008 Corporate Culture Study™ conducted by Waterstone Human Capital Ltd. and the National Post for the second consecutive year.
  • The Purolator Tackle Hunger® program achieved a milestone accomplishment raising two million pounds of food for food banks across Canada since the program’s inception in 2003; the equivalent of over 665 truckloads of food.
  • Recertified with the Canada Border Services Agency (CBSA) into the modernized Partners in Protection (PIP) program.
  • Launched a new online business centre as a comprehensive online resource tool for customers.
  • Added Two DC 1030 wide-body jets to our air fleet – increasing the size of our air fleet to 25.
  • Introduced an Interactive Voice Recognition (IVR) solution for tracking shipments across Canada. Upon accessing the IVR system, users are greeted by the automated attendant and prompted to verbally provide a bill of lading number to obtain the status of their shipment.
  • Selected to participate in a pilot test for new hydraulic hybrid courier delivery trucks; part of a U.S. government-corporate partnership project.
  • Recognized with an Excellence in Practice Citation in the Organizational Learning category for its TOP GUN training program by the American Society for Training and Development (ASTD).
  • Expanded presence in the U.S. and opened full-service freight processing facilities in Philadelphia, P.A.; Raleigh-Durham, N.C.; and Dallas-Ft. Worth, Texas as well as branch offices in Buffalo, N.Y. and Los Angeles, Calif.
  • Ratified a new four-year collective agreement with the Canada Council of Teamsters.
  • Received the Canadian Public Relations Society (CPRS) Best Use of Media Relations award for the Purolator Tackle Hunger campaign along with Hill & Knowlton Canada.
  • The Purolator Tackle Hunger program is presented with an Award of Distinction in the Sustained Success category at the 2008 Sponsorship Marketing Awards
  • Purolator's original online shipping software - launched over 12 years ago – officially retired, replaced by Purolator E-Ship® Online.
  • Launched Purolator E-Ship® Server (ESS), a user-friendly, Windows-based stand-alone operating system designed for large customers with multiple facilities and numerous users.
  • 76,000 square-foot Port Kells terminal officially opened its doors – the new facility includes an on-site retail centre.
  • Added to the Official Supplier category for the Vancouver 2010 Olympic and Paralympic Winter Games, responsible for the delivery and pickup of all documentation and packages going into and out of the various venues up to and during the Games.

2007

  • Ranked 97 out of the top 500 companies in all of North America for our leadership role in the area of security by Security Magazine and BMP Media.
  • Launched our new online shipping system - Purolator E-Ship® Online (ESO).
  • Through our sponsorship of the Canadian Football League, the Purolator Tackle Hunger® program raised the equivalent of 422,922 pounds of food for the Canadian Association of Food Banks (CAFB).
  • Awarded three Service Quality Excellence Awards by the Service Quality Measurement Group (SQM). Moncton’s contact centre received the World Class Customer Satisfaction and Call Centre World Class Certification awards while the Montreal location was awarded the Highest Customer Satisfaction for the Union Industry award.
  • Launched Purolator Global Supply Chain Services® (GSC) with the opening of a new facility in Richmond, B.C. The GSC business offering includes direct-to-store logistics and inventory reduction.
  • Introduced the Quicksider – a battery-operated delivery vehicle and the first of its kind to be used within the courier industry in Canada. The zero emissions vehicle is manufactured by Toronto-based Unicell Limited.
  • Opened a state-of-the-art facility in St. Laurent, Québec. The 160,000 square foot hub is a highly efficient and technologically advanced facility in Canada with the ability to process up to 24,000 pieces of freight per hour.
  • Launched our International Cargo Service making it a full service provider for customers. In addition, we became the exclusive Canadian member of the World Freight Alliance (WFA), a global network of large, well-known freight shipping companies that work together, each within their respective country.
  • Our freight services opened a 23,000 square foot facility in Winnipeg, Man., and a 12,800 square foot facility in Calgary, Alta. Both facilities service existing Purolator less-than-truckload (LTL) customers and support LTL business growth in the Prairies.
  • Announced the addition of 30 new hybrid electric vehicles (HEVs) to its fleet and expanded the Greening the Fleet program to Montréal, Ottawa and Vancouver.
  • Awarded the first-ever Employer of Choice Marketing Award (ECMA) in recognition for the Purolator Tackle Hunger program, its activity in the community and good corporate citizenship. The ECMA’s are the only awards in Canada to recognize the very best in branding by employers working to build an image that will help them connect with potential employees, current employees and the general public.
  • Entered into the Memorandum of Understanding with the Canadian Human Rights Commission, furthering our commitment to human rights and ensuring that our employees continue to work in an environment that is free from harassment and discrimination.
  • Recognized as one of Canada’s 10 Most Admired Corporate Cultures™ according to the 2007 Corporate Culture Study™ conducted by Waterstone Human Capital Ltd.

2006

  • Won the Canadian Council of Ministers of the Environment Pollution Prevention Award 2006 for the large business category. The award recognizes our commitment to reducing our environmental footprint through the Greening the Fleet initiative.
  • The Purolator Tackle Hunger® program is awarded Best in Show, as well as Gold in the Cause category at the 2006 Sponsorship Marketing Awards.
  • Became a sponsor of Maple Leaf Sports & Entertainment.

2005

  • Won the prestigious 2005 Canada Awards for Excellence bronze quality award from the National Quality Institute (NQI). We were the first Canadian courier company to be honoured by the NQI for workplace excellence based on quality systems and healthy workplace criteria.
  • Ordered 115 new hybrid electric vehicles (HEVs) for its curb-side delivery fleet. After analyzing the environmental impacts of its operations and services, we identified fleet fuel usage and vehicle air emissions as the best way to reduce its environmental footprint. The commitment to order 115 HEVs came just four months after introducing HEVs to our fleet through a controlled rollout of the diesel series hybrid delivery vans into daily service.
  • Introduced 10 hybrid electric vehicles and one hydrogen fuel-cell hybrid electric vehicle to our Toronto curb-side delivery fleet. We were the first Canadian courier company to start the transition to hybrid electric vehicles and introduce a fuel cell hybrid electric vehicle to its fleet.

2004

  • Introduced Purolator Freight®, a premium less-than-truckload (LTL) service, in a pilot test for a select group of customers. Expansion into the LTL market enabled our company to increase its service offering and customer base.
  • Opened a new 149,000 square foot facility in Metro Toronto functioning as a pickup and delivery and hub operation, dispatch for all of Ontario and a Retail Centre.
  • Purolator Courier U.S., Ltd. changes its name to Purolator USA, Inc.

2003

  • Received Partners in Protection (PIP), Customs-Trade Partnership Against Terrorism (C-TPAT) and Free and Secure Trade (FAST) approval. We were one of a very select few companies in Canada that achieved all three levels of voluntary trans-border security programs from agencies on both sides of the Canada-U.S. border. The announcement came at a time of substantial dialogue regarding security at the border.
  • Received ISO 9001:2000 registration, which enabled it to clearly define its quality focus, and align it intimately with its efforts to deliver superior customer care. This important initiative laid the groundwork for proactive and measured continuous improvement that benefits both Purolator and its customers.
  • Teamed up with Food Banks Canada to announce a long-term relationship to support Canada's National Food Sharing System and revolutionize the distribution and delivery of food across Canada to help take more food, more efficiently to more local community destinations.
  • Formed a partnership with the Canadian Football League to create the Purolator Tackle Hunger® program, a food drive campaign designed to directly address the issue of hunger in Canada and to benefit local food banks across Canada.  Food drives were held before designated games in select CFL cities and fans were asked to drop off donations in return for a photo with the Grey Cup. In addition to the game day food drives, every time a CFL quarterback got sacked throughout the regular season, we donated the quarterback's weight in food to a CFL hometown-region food bank.
  • Became the national shipping sponsor of the thINK FOOD/Phones-For-Food program. The innovative fundraising program administered by Food Banks Canada recycles used cell phones to generate new funds for food banks. We picked up and delivered the recycling bins located in Retail Centres across Canada.
  • Joined the team supporting Vancouver's bid to secure the 2010 Olympic and Paralympic Winter Games; delivered the bid books to the International Olympic Committee in Lausanne, Switzerland.

2002

  • Selected Rogers AT&T Wireless to provide a customized end-to-end wireless data solution that enabled access to quick and reliable shipping information for customers across Canada. The agreement marked the first and largest wireless data solution implemented in Canada. As a result of the agreement, customers benefit from an improved tracking system that enables monitoring of packages from the time they are picked up to the moment they are delivered, all in real time.

2001

  • Our Ontario Hub received ISO 9001:2000 registration from the Quality Management Institute. The standards drive improvements in efficiency, ultimately to the benefit of the customer.
  • Opened a new terminal in Calgary, one of 11 new facilities in which the company invested in an expansion program of $82 million. The facility was a vital component of the western portion of our network.

2000

  • Entered a new era with the launch of Online Shipping, our new electronic commerce initiative. This new feature provided customers access to shipping online at www.purolator.com

1990s

1999

  • Began offering third-party logistics services. Through strategic alliances, this offering provided a full spectrum of integrated and customized supply chain solutions.
  • Canada Post Corporation purchased an additional interest in Purolator from Onex, increasing its ownership in our company to 95.81 per cent.
  • Employees were given the opportunity to invest in the company through an Employee Share Ownership Plan.
  • Announced plans to embark on an ambitious $82 million expansion project for the opening of 11 new facilities.

1998

  • Formed a strategic alliance with an international air express carrier. This alliance was established in order to provide customers with superior delivery to international points outside the U.S. in addition to global logistics and distribution solutions.
  • Introduced 24-hour bilingual customer service to our toll free number, 1 888 SHIP-123; available from anywhere in North America, seven days a week, 365 days a year.
  • Air operations celebrated the milestone of moving more than 100 million pounds of freight by air in a single year.

1997

  • Became the first Canadian courier company to offer courier pickup requests on the Internet. Also for the first time, customers could track packages, check rates and transit times, download our automated shipping software (Purolink) and find a host of other useful information in either French or English online.
  • Began offering same day pickup and delivery services, 24 hours a day, 7 days a week, subject to terms and conditions.
  • Less than one year after the launch of Purolink, we processed the one-millionth shipment requested using the software.
  • Began construction on a 123,000 square foot facility at the Vancouver, B.C airport.

1996

  • Leapt to the forefront of technical innovation, becoming the first Canadian courier company to introduce its own state-of-the-art automated shipping software, known as Purolink. With a Windows-based personal computer, a modem and a laser printer, Purolink made it easy to create mailing lists, prepare bills of lading, price shipments, order supplies, track packages and request pickups automatically.
  • To keep pace with growing demand, we built a series of combined air and ground facilities across Canada. We broke ground for a 69,000 square foot facility at the Moncton, New Brunswick airport and a 92,000 square foot facility was announced for the Winnipeg, Manitoba airport.
  • Regained the rights to use the name Purolator Courier Ltd. in the U.S. Prior to regaining this right, we operated a well-respected northbound service in the U.S. known as Canadian Distribution Services (now Purolator International, Inc.).

1994

  • Chartered a dedicated fleet of aircraft from Kelowna Flightcraft Air Charter Ltd. (Kelowna).
  • New aircraft displayed a bold new blue and red logo, created to provide a more energetic and appealing graphic image.

1993

  • Canada Post Corporation purchased a 75 per cent interest in Purolator.
  • Launched Purolator's first website - www.purolator.com

1992

  • Unveiled a three-year plan to establish one of Canada's largest voice and data communications networks for pickup requests, package tracking, supply orders and general inquiries.

1980s

1989

  • Acquired Gelco Express Limited. This acquisition greatly improved our operations in British Columbia, continuing our strong growth and presence in Western Canada.
  • Developed a unique, automated shipping system for high volume customers consisting of a computer, scale and printer. Our automated shipping system was given to customers at no charge and facilitated the process of preparing high volumes of packages for shipment by automating the task of completing bills of lading. It also provided customers with online tracking capabilities through a direct modem link.

1987

  • Onex Corporation and others purchased Purolator's Canadian operations. As a result of acquisition, we became a fully Canadian-owned corporation.
  • Formed a strategic alliance with a growing air-express delivery carrier in the U.S. This alliance enabled us to offer customers total distribution solutions by providing time sensitive delivery of packages to virtually every U.S. zip code.
  • Introduced an innovative retail concept in the Canadian courier industry with the opening of its first Retail Centre (the first of its kind in Canada) at Toronto's Yonge/Sheppard Centre.
  • Opened the Ontario Hub. Its 600 employees processed 240,000 packages per night.

1970s - 1960s

1973

  • Changed our company name from Trans Canadian Couriers, Ltd. to Purolator Courier Ltd.

1967

  • Purolator Filter of the United States acquired control of both companies - Trans Canadian Couriers Ltd. and American Courier Corp.

1960

  • We began on Dec. 5, 1960, as Trans Canadian Couriers, Ltd., a subsidiary of American Courier Corp. With a staff of two, the company spent its infancy in the heart of Eastern Canada, with restricted operating licenses for the provinces of Ontario and Québec.