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Customer Service & Information > Doing Business With Purolator > Package Acceptance Guidelines



a) Exterior Packaging

(i) Defect-Free Carton
A defect-free carton maintains the original rigidity of its corrugated sidewalls. The carton's corner seals and flaps must remain intact. Carton defects include punctures, tears, rips or corner damage, each of which reduce the carton's structural integrity.

(ii) Defect-Free Carton Closure
Masking or cellophane tapes will not supply the strength necessary to secure packages travelling through Purolator's distribution system. The minimum acceptable tape is two inches wide for pressure-sensitive plastic tape, and three inches wide for water-activated or reinforced paper tape. String or rope is prohibited, as is the use of gift wrap on the exterior of any package.

(iii) Strength of Carton
The strength of the corrugated carton is a critical factor in a package's ability to withstand the normal shipping trauma of handling and transportation. The carton's class stamp, printed on the bottom of the carton, designates the maximum allowable content weight and is shown as the last number at the bottom of the stamp. Cans and pails: Lid clips must be used on all sizes of paint cans. Locking lids must be used on all sizes of pails.

(b) Interior Packaging

The contents of a package must be held firmly in place by the interior (internal) packaging system. Interior packaging must protect carton contents from normal external forces such as the pressure exerted by the stacking of other packages on top of it. Sufficient internal packaging is especially important for light, fragile packages.

c) Size Limitations

AIR MAXIMUM LENGTH - 96 inches (2.4 metres)

GROUND MAXIMUM LENGTH
- 120 inches (3.0 metres)

AIR/ GROUND OVERALL SIZE

AIR -144 inches (3.7 metres)

GROUND - 216 inches (5.5 metres)
(length + 2 x height + 2 x width)

(Please note: Special Handling Charges may apply)

d) Non-Packaged Goods

Non-packaged goods are subject to special handling charges and are only accepted for shipping once Purolator is assured that they pose no hazard to Purolator staff and equipment or to other packages.

e) Proper Labelling

Each package or piece must display a Purolator, or Purolator approved, Bar Coded Parcel Identification Number (P.I.N.) and a properly secured and completed address label, as follows:

i) The address label(s) display(s) the shipper’s and receiver’s full address including postal code and phone number including area code (does not include post office box addresses). In addition to the above information, the Bill of Lading must contain:

• Customer account number
• Service option selected
• Billing instructions
• Number of pieces
• Weight of shipment
• Declared value (for Purolator liability purposes) optional
• Date and signature

ii) The address label must be securely fastened to the top of each package or piece. String or wire tags are not acceptable as they are prone to being pulled off. Improper labelling may result in the shipment being subsequently delayed or lost. It is strongly recommended that a duplicate label be attached to an inner flap of each package or piece.

iii) All previous delivery address labels and markings must be covered or removed.

iv) A shipment consisting of more than one package or piece must have each package or piece individually numbered. If a shipment consists of three pieces, for example, the packages would be marked as being 1 of 3, 2 of 3 and 3 of 3. This numbering of pieces is in addition to the requirement that each package or piece of the shipment displays a unique P.I.N. and full delivery address.

v) Orientation 'up" arrows must be located on either both sides or ends of each package containing liquids or fragile items.

vi) Liquid packs must be labelled "SPILLABLE". Glass or ceramic products must be labelled "GLASS".

Note: Rural route numbers (RR#s) are not acceptable in the Purolator distribution system unless the receiver's full phone number is clearly marked on all shipment packages or pieces and the Bill of Lading. For US and other international shipments that consist of more than one package or piece, the main Bill of Lading number must be clearly written on each additional package or piece (because such shipments are tracked by a single P.I.N. once outside of Canada).



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