NOTICE: Purolator’s deadline for customers to submit a claim for concealed damage is 21 days. In the case of a claim for concealed damage, which is not discovered at the time of delivery, customers are required to notify Purolator in writing as promptly as possible after the discovery of the damage, and in any event no later than 21 days after the date of delivery.

In order to submit a claim for a Lost/Damaged shipment, the following steps should be taken:

1. Track your shipment.
2. If you are unable to find your shipment, call 1 888 SHIP-123 to initiate a case.
3. If your package is lost or damaged, complete and submit your claim form along with supporting documentation as per below.

You may be required to submit the following documentation for (with) your claim(s) :

1. A copy of the original Purolator Bill of Lading or Manifest (obtain from sender).
2. A copy of the original Cost Invoice verifying the claimed amount. This invoice should indicate the actual breakdown of costs claimed. These costs should reflect only your wholesale/manufacturer’s costs and should not include retail markup/profit.
3. A copy of Damaged Inspection Report (if applicable).
4. A copy of the Repair Bill (if applicable).
5. Any other relevant supporting documentation.

Options to submit your supporting documentation:

1. Fax: 1-800-447-6933
2. Email: claims@purolator.com
3. Mail:
   Purolator Courier Limited
   National Claims Office
   1234 Main Street
   7th Floor
   Moncton, NB
   E1C 1H5

Options on submitting your claim:

1. Click here and complete our form online.
2. Download our PDF form, fill out and fax the form to 1-800-447-6933
3. Call 1-800-461-0540

Shipping Charges:

When claiming a refund of shipping charges, you must attach a copy of Purolator’s Billing Invoice and proof of payment with your claim.

Click here to see Purolator's Terms and Conditions for more details.